Commercial Parts Pro

Job DescriptionCommercial Parts ProThe Commercial Parts Professional is an advanced level sales position capable of providing expert customer care to professional customers. The position is responsible for profitable growth of the professional business by building lasting relationships with timely automotive solutions and parts. The role has expert knowledge of automotive systems and part knowledge. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has the ability to direct drivers to ensure safe, timely and accurate delivery. Position is full time (PT on exception need basis). MVR certification preferred.Primary ResponsibilitiesCreate, build and maintain professional customer relationshipsProvide GAS3 selling experience to professional customersAbility to achieve profitable sales and marginsAchieve personal and store sales goals and service objectivesDispatch drivers ensuring delivery standards are achievedMaintain commercial stocking programsBuild and maintain a network of second source suppliersPartner with GM to ensure proper driver coverageSecondary ResponsibilitiesMaintain core bank and commercial returnsMaintain commercial credit accountsPartner with CAM and CSM for customer and territory alignmentSuccess FactorsHigh customer retentionAbility to locate and stock partsSafety knowledge and skillsOperating inventory systems and store equipmentParts and automotive system knowledge skillsOperating POS and Parts lookup systemsASE P2 certified or ASE ready equivalentAdvanced solution, project and product quality recommendation abilityAbility to source from numerous places including special order, FDO, second source, etc.Advanced selling skills for commercial customersAbility to multi-task and remain organizedEffective communication, listening and problem solving skillsEssential Job Skills Necessary for Success as a Commercial Parts ProWorking knowledge of automotive systems, and diagnostic ability to include: Ignition, internal engine, suspension, brakes, electronic, exhaust, etc.Speak and write English (Spanish a plus)The Ability to communicate effectively and build strong relationships with customers, peers and managementAbility to read and interpret documents such as P&L, safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondenceUnderstand and execute instructions furnished in written, oral, or diagram formSuccessfully complete the Parts Knowledge AssessmentUse basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimalsFamiliarity with the Microsoft Office Suite (i.e. Word, Excel)Strong organizational skillsUnderstand Commercial profitability concepts, including knowledge of competition, market opportunities, and customer prioritization (may work with the Commercial Account Manager to determine pricing discounts for specific Commercial customers)Ability to work an assortment of days, evenings, and weekends as neededPrior Experience that Sets a Commercial Parts Pro up for SuccessA minimum of 3 years of prior automotive parts experience preferredProven sales ability with past experience in fulfillment of customer transactionsEducationHigh school diploma or general education degree (GED)Certificates, Licenses, RegistrationsASE certification preferred, but not requiredPhysical DemandsThe physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. We comply with all applicable federal, state, and local laws.California Residents click below for Privacy Notice: #J-18808-Ljbffr Advance-Auto-Parts