Senior Architect - M365

Job Title

Solutions Architect

Job Description

Four days in the office from any of our locations in RI, Iselin NJ, MA, Pittsburgh PA, Dallas TX or Phoenix AZ and couple other locations. Role is not relocation eligible.

At Citizens, we're more than a bank! Here, you'll experience new things, create new opportunities, think beyond your role and make an impact! By leveraging your technical skills and thirst for innovation, you will produce technologies that will ensure Citizen's market leadership.

We are currently seeking a Solutions Architect who combines technical expertise with strategic thinking to design and deliver scalable, secure, and high-performing solutions leveraging Microsoft 365, Power Platform, and modern integration technologies. This role is ideal for someone who is well-rounded in the M365 tools and products, understands endpoint management (including mobile), and thrives in a collaborative environment where they can influence strategy, mentor teams, and rolling up their sleeves to ensure successful delivery and helping others succeed.

Key Responsibilities

• Solution Design: Identify and deliver outcomes that meet business and technical requirements while balancing objectives and constraints.
• Rapid Prototyping: Apply rapid prototyping to validate design concepts, engage stakeholders early, and reduce delivery risk through iterative development.
• Collaboration & Mentorship: Partner with product owners, scrum masters, and managers to align on goals, mentor colleagues, assist in road map development, and clarify architectural concepts.
• Delivery Support: Provide guidance and occasional hands-on involvement to ensure successful implementation.
• Continuous Improvement: Evaluate emerging technologies and recommend adoption where appropriate.

Qualifications

• Education & Experience: Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).
• 2–5 years in IT solution design or architecture roles, with at least 1–2 years working with Microsoft technologies.
• Technical Expertise: Knowledge of Microsoft 365 services (Exchange Online, SharePoint Online, Teams, OneDrive, Teams phone) and governance.
• Experience with Power Platform usage, Administration and governance frameworks to control the platform (Power Apps, Power Automate, Power BI, Copilot studio, environments).
• Proficiency in API design and integration (REST, JSON, Microsoft Graph) and data integration tools.
• Infrastructure as Code: Experience with Terraform for provisioning and managing cloud resources.
• Endpoint Management Skills: Proficient in utilizing tools such as Microsoft Endpoint Manager (Intune) and managing a variety of operating systems. Experienced in Windows administration, Virtual Desktop Infrastructure (VDI) solutions including Citrix and Azure Virtual Desktop (AVD), Mac OS and Jamf as well as mobile device management.
• Understanding of networking, security, and compliance in regulated industries to apply to designs.
• Understanding of AWS, Azure, and GCP cloud environments
• Understanding of Azure Active Directory / Entra ID, identity management, and SSO.
• Over familiarity with DevOps practices and CI/CD pipelines.
• Knowledge of data modeling and governance best practices.
• Soft Skills: Ability to translate business requirements into technical solutions. Strong communication and stakeholder engagement skills. Ability to mentor and support delivery teams when needed. Problem-solving mindset with attention to scalability and performance.

Key Success Metrics

• Strategic Alignment: Roadmaps and designs align with enterprise architecture and business priorities.
• Solution Quality: Solutions meet performance, security, and compliance standards with minimal rework.
• Delivery Timeliness: Architectural deliverables completed on schedule to support project timelines.
• Stakeholder Satisfaction: Positive feedback from business and technical teams on solution design and collaboration.
• Mentorship Impact: Delivery teams demonstrate improved capability and confidence through your guidance.
• Innovation Contribution: Proactive recommendations for new tools, patterns, or practices that improve efficiency and scalability.

Pay Transparency

The salary range for this position is $111,803 – 167,704 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit

Required Skills

• Agile Methodologies
• Analytical Reasoning
• Application Integration Architecture
• Business Requirements Analysis
• Communicating Effectively
• Critical Thinking
• Cross-Functional Collaboration
• Curiosity
• Customer-Centricity
• Data Architecture
• Data Migration
• Data Savvy
• Emerging Technologies
• Enterprise IT Governance
• Fostering Inclusion
• Industry Insight
• Influencing Others
• Motivating Others
• Organizational Knowledge
• Persistence and Tenacity
• Principles of Information Technology
• Programming / Coding
• Security Architecture and Analysis
• Standard Operating Procedures
• Technical Troubleshooting
• Valuing Diversity and Inclusion

About Us

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Job Info

• Job Identification 47091
• Job Category Technology
• Degree Level Bachelor's Degree
• Job Schedule Full time
• Job Shift 1st
• Locations 101 Wood Avenue South, Iselin, NJ, 08830, US 5908 Headquarters Dr., Plano, TX, 75024, US 645 East Missouri Avenue, Phoenix, AZ, 85012, US One Citizens Bank Way, Johnston, RI, 02919, US
• Working Hours 40
• Career Site Category Technology