Supervisor, NPI Service

A Career at HARMAN As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day. Introduction: A Career at HARMAN Lifestyle We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound. Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson, Revel, Denon, and Bowers & Wilkins Unite your passion for audio innovation with high-tech product development Create pitch-perfect, cutting-edge technology that elevates the listening experience About the Role The Service NPI Engineer supports new product introductions and end of life activities within Customer Service. This role ensures service readiness by coordinating spare parts, developing service documentation, leading training programs, and partnering closely with Engineering, Quality, Procurement, and external and internal service centers. What You Will Do Partner with NPI, Engineering, and Program teams to align service readiness with product launch timelines and technical requirements. Provide design‑for‑serviceability input and identified early failure modes, contributing to more reliable product deployments. Conduct prototype evaluations, validated product performance, and developed technical training content for internal and external service partners. Build initial spare‑part structures in PDM and ERP systems (SAP), including critical part definitions, min/max levels, and lifecycle triggers. Ensure spare‑part availability by collaborating with Procurement and Sourcing during pre‑launch supply chain planning. Author service documentation, troubleshooting workflows, and repair guides for new hardware platforms. Manage spare‑part end‑of‑life activities, ensuring alignment with finished‑good lifecycle strategies. Leverage project management tools to meet NPI deadlines, deliverables, and cross‑functional commitments. Lead service improvement initiatives using customer returns data, field performance metrics, and voice‑of‑customer insights. Support global service‑center certification programs and evaluate the effectiveness of technical training. Monitor key operational KPIs, including service trends, customer satisfaction, and critical case resolution. Build long‑term relationships with customers, distributors, and service partners to enhance service quality and customer experience. What You Need to Be Successful Experience in Microsoft Office Suite Minimum 3+ years of Experience Strong technical background in product design or development, with experience in NPI processes. Knowledge of serviceability engineering, service parts management, or hardware support engineering. Experience with circuit board fundamentals, digital signal processing (DSP), acoustics, product debugging and repair Knowledge of service procedures, training guides, troubleshooting workflows, and project management platforms Cross functional communication and collaboration Root cause analysis and structured problem solving through data decision making Process development and continuous improvement Training delivery and technical enablement Hardware lifecycle and service readiness planning Bonus Points if You Have Bachelor’s / MSc degree in engineering or equivalent experience Experience working with ERP systems, product data management, and product lifecycle management Experience with CAD tools such as SolidWorks or similar platforms. What Makes You Eligible You are willing to travel, up to 20%, if necessary. Ideally, you live near Richardson, Texas. Because this is a hybrid role, commuting to our Richardson office will be required as necessary. Successfully complete a background investigation and drug screen as a condition of employment (post-offer). What We Offer Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location Access to employee discounts on world-class products (JBL, HARMAN Kardon, AKG, and more) Extensive training opportunities through our own HARMAN University Competitive wellness benefits Tuition reimbursement “Be Brilliant” employee recognition and rewards program An inclusive and diverse work environment that fosters and encourages professional and personal development #NP1 Salary Ranges: $ 78,750 - $ 115,500 HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. About HARMAN International HARMAN (harman.com) designs and engineers connected products and solutions for consumers, automakers, and enterprises worldwide, including audio, visual and infotainment systems; enterprise automation solutions; and software services. With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon® , Mark Levinson ® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. HARMAN also is a technology and integration services leader for the Automotive, Mobile, Telecommunications and Enterprise markets. More than 25 million automobiles on the road today are equipped with HARMAN audio and infotainment systems. The Company's software solutions power billions of mobile devices and systems that are connected, integrated, personalized, adaptive and secure across all platforms, from the work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics. HARMAN is an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or Protected Veterans status. HARMAN offers a great work environment, brilliant career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN! 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