Training Specialist

Position Summary Responsible for designing, delivering, and managing training programs that support operational excellence across multiple departments. This role is responsible for overseeing the Wise Tail learning platform, developing engaging and effective training content, and ensuring that all team members are equipped with the knowledge and tools necessary to succeed in their roles. The Learning Specialist will collaborate with cross‑functional teams to integrate department‑specific processes and tools into the learning ecosystem. Additionally, this role will develop structured career paths to support internal growth into leadership roles within the organization. Ensures that Quest vision, values and founding principles are effectively modeled, communicated, understood, and practiced. Essential Duties and Responsibilities Administer and manage the Wise Tail learning management system (LMS), including user access, content uploads, reporting, and platform optimization. Monitor engagement and completion metrics to ensure training effectiveness and compliance. Design and deliver training modules that incorporate department‑specific tools and workflows. Utilize a variety of instructional methods including e‑learning, video, live webinars, and in‑person sessions. Analyze, communicate, and disseminate various status‑level reporting regarding menu planning software compliance. Partner with department heads to ensure training content is accurate, up‑to‑date, and aligned with business goals. Evaluate training effectiveness through feedback, assessments, and performance metrics. Stay current with industry trends and best practices in adult learning and instructional design. Qualifications Demonstrated commitment to Quest vision, values, and mission through actions daily. Ability to maintain professionalism and a positive attitude in a highly engaging and fast‑paced workplace. Demonstrated skill with developing long‑term strategic plans and lead/participate in short‑term operational implementation (ability to be both strategic and tactical). Keen analytic, organizational and problem‑solving skills. Demonstrated ability to consistently communicate a clear understanding of internal and external customer expectations and adapt as appropriate to exceed their needs. Proven skill to anticipate the needs of team members and proactively assist them to meet a common goal. Demonstrated ability to understand and determine priorities, effectively manage time, and develop work plans to accomplish tasks and/or projects. Language Skills Ability to read, write and speak English. Bilingual is a plus. Physical Demands Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the team member is regularly required to talk and listen. Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to remaining seated for periods of time to perform computer‑based work, participating in filing activity, lifting, and carrying office supplies (paper reams, mail, etc.). Frequently required to stand, walk, sit, use hands to feet, and reach with hand and arms. Occasionally lift and/or move up to 20‑25 pounds. Exposure to odors, noise, heat, steam, in/out walk‑in freezer, cleaning chemicals and detergent. Work Environment Office and Kitchen environment. The noise level is low to moderate. #J-18808-Ljbffr Quest Food Management Services