Shift Lead

DESCRIPTION

The Shift Lead at Marco's Pizza plays a crucial role in ensuring smooth operations during their designated shifts. Responsible for overseeing staff and maintaining high service standards, the Shift Lead contributes to creating a positive dining experience for our customers.

Responsibilities:

1. Supervision: Manage and lead the team effectively during shifts, providing guidance and support to ensure optimal performance.
2. Customer Service: Uphold excellent customer service standards by addressing customer inquiries, resolving issues, and ensuring a positive dining experience.
3. Order Management: Oversee order accuracy, preparation, and timely delivery, maintaining consistency in product quality.
4. Staff Coordination: Schedule and delegate tasks to team members, ensuring efficient workflow and a well-organized shift.
5. Training: Train new staff members on company policies, procedures, and service standards to maintain a cohesive and knowledgeable team.
6. Quality Control: Monitor food quality and presentation, adhering to established standards to meet customer expectations.
7. Cash Handling: Manage cash registers, handle transactions accurately, and ensure proper accounting procedures are followed.
8. Inventory Management: Keep track of inventory levels, place orders as needed, and manage stock to prevent shortages during shifts.
9. Safety Compliance: Enforce safety and sanitation standards, conducting regular checks to ensure a clean and hazard-free working environment.
10. Problem Resolution: Address and resolve operational issues or conflicts that may arise during the shift, fostering a positive and collaborative team atmosphere.
11. Closing Procedures: Supervise the closing procedures, ensuring all tasks are completed efficiently and the restaurant is ready for the next shift.
12. Communication: Maintain clear communication with other shift leads, managers, and staff to facilitate a seamless transition between shifts and ensure everyone is well-informed.

By excelling in these responsibilities, the Shift Lead contributes to the overall success of Marco's Pizza and promotes a positive work environment.

REQUIREMENTS

• Excellent leadership and motivational skills and strong interpersonal, listening, and communication skills.
• Excellent problem resolution and guest recovery skills.
• The ability to remain positive and calm under stressful conditions.
• A strong commitment to serving others.
• Food Handlers Certificate.

Founded in Oregon, Ohio, just outside of Toledo, we've been serving primo pizza since 1978. We got here by doing things the Italian way, because when your founder is a native Italian, you take pride in serving authentic Italian quality. Our dedication to quality has made us one of the fastest growing pizza chains in America, providing plenty of primo moments and opportunities along the way.