Sr Manager, IT Applications

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• ​This job is a member of the Technology Team within the Technology Division.
• ​This position will create an environment where teams leverage Agile and DevOps methodologies to deliver platform application solutions on time, with high quality, and that meet customer expectations. This leader will foster an environment conducive to becoming more nimble with emphasis on creating a culture of continuous learning, and career development. 

What you'll do

• Collaborates with Business and IT leadership to determine and communicate systems vision, direction, and work priorities, and drives progress towards technology target roadmaps
• Ensures that sound agile project management, business analysis, and quality assurance processes are in place and practiced
• Removes roadblocks, cultivates relationships, and effectively communicates across Enterprise at various levels of leadership
• Leads, influences, and enforces technology standards
• Demonstrates continuous improvement mindset for internal development processes and how applications assist in business processes operational flow
• Uses software development best practices to design and implement processes that maintain quality standards while meeting deadlines
• Estimates effort and resources needed for development activities, ensure initiatives have the right allocation of resources, and ensure that deliverables are meeting the business needs
• Participates in department budget & capital planning processes
• Manages and tracks project/program schedules and budgets with controller(s), as appropriate
• Manages and leads adoption and migration of new and emerging technologies
• Maintains an effective approach on problem solving, multi-tasking, coordinating and scheduling in accordance with stated goals to ensure visibility and predictability
• Develops and mentors a team of highly skilled technologists (project managers, business analysts, quality assurance, and developers)
• Leads, motivates, and cultivates a high performing team environment
• Manages production issues and off-hours support, communication, and coordination
• Works extended hours occasionally, based on the needs of the project and the operation
• Travels, as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 10 years of full Software Development Life Cycle (SDLC) experience designing, developing and implementing large-scale applications in hosted production environments
• 7 years of experience overseeing large technology projects from inception to implementation in an enterprise environment
• 5 years of experience delivering SDLC solutions using ITIL / Agile / XP, or similar methodologies

Preferred Qualifications- Education & Prior Job Experience

• Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• Airline industry experience, including business processes and supporting technology

Skills, Licenses & Certifications

• Experience in attracting, selecting, developing, and motivating technical individuals that can work as a team to meet deliverables and quickly overcome obstacles
• Experience in leading a team of individuals with various levels of skills and experience in potentially high stress and challenging situations, across various geographic regions; strong leadership skills in transforming teams to be more nimble in delivering business capabilities
• Ability to develop strong working relationships with other leaders within IT and across Business teams
• Experience in managing, supporting, and delivering 'mission-critical' projects/migrations
• Proven ability to work with multiple teams, technical solutions, and business domains, with a focus on building action-oriented consensus, with a record of product and solution delivery
• Demonstrated ability to work in a mission-critical, non-stop, real-time environment
• Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environments
• Demonstrated ability to thrive in a sense-of-urgency environment and leverage best practices
• Ability to think strategically and use sound judgment and initiative in making decisions
• Ability to manage conflicting priorities and customer expectations in a fast paced operational environment
• Experience and thorough understanding of overall systems development life cycle practices and procedures using various methodologies (agile, lean, waterfall)
• Strong technical experience with expertise in object oriented programming, common data structures and algorithms, and of design patterns and best practices
• Balanced delivery track record where IT hygiene (EOSL, patching, DR compliance, Technical Debt) is a focus
• Experience in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment
• Experience providing requirements, review, approvals for contracts, and statements of work to vendor partners, internal vendor management groups, and legal
• Experience managing financial budgets
• Hands-on experience building AI-powered solutions using Agentic AI frameworks, MCP Servers, RAG, LLMs and enterprise-scale adoption of AI developer tooling
• Strong expertise in digital experience optimization, including A/B testing (Adobe Target), SEO/GEO, Core Web Vitals, Accessibility, web performance optimization.
• Proven ability to delivery automated frameworks to accelerate web delivery (GraphQL, Agentic UX Components and Web Frameworks / App Shells

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.