Analyst I

Job Title

Analyst I

Job Description and Duties

Individuals interested in applying for this vacancy must have eligibility. If you are new to state service or need to gain eligibility to this classification, please follow the instructions on "How to apply".

For this classification, applicants with disabilities may gain eligibility through the Limited Examination and Appointment Program (LEAP), an alternative to the standard testing process. Applicants may choose to apply through either the Standard or LEAP process.

The examination is a separate process from applying for this vacancy. Please be sure to follow all instructions for each process.

Virtual interviews via web portals or phone may be offered as deemed appropriate and feasible by the hiring manager – standard in-person interviews will still be offered if conditions permit.

Under the direction of the Supervisor I of the Consumer Affairs Branch (CAB) Consumer Analysis and Programs (CAP) Unit, the Analyst I provides analysis of CAB operations, including quality assurance and case management. The analysis assignments are comprised of creating reports, measuring and improving complaint resolution processes, and providing support to CPUC policymakers and other stakeholders using what is learned via consumer complaints. The Analyst I regularly prepares data and written analyses, data queries, and studies and works closely with analytical and operational staff within CAB.

You will find additional information about the job in the Duty Statement.