Cafe Shift Leader

Job Description

Job Description

Meet Us: King Arthur Baking Company has been sharing the joy of baking since 1790. Headquartered in Norwich, Vermont, we’re the ultimate baking resource – providing education, inspiration, and the highest quality products, all while fostering connections and community through baking. Our superior flours and mixes are available in supermarkets nationwide, and our direct-to-consumer business – website and retail stores – offers an even wider selection of specialty baking ingredients, mixes, gluten-free products, baking tools, and more. We bring baking education to millions of bakers through our cookbooks, podcast, recipe app, website, and baking school. We’re proud to be 100% employee-owned, which means everyone who works here has a real voice and a shared stake in what we do. This creates a strong sense of community built on trust, teamwork, and love of baking. As a benefit corporation, we’re committed to the best interests of all our stakeholders - employees, our local communities, our broader community of bakers, and our planet. Join us and help spread the joy of baking. King Arthur – where, as an employee-owner, your passion and ideas can truly make a difference.

The Position: The Café Shift Leader is responsible for supervising and supporting daily operations at King Arthur Baking Company’s flagship destination in Norwich, Vermont. The Café Shift Leader reports to Café Front of House Manager and is integral to providing outstanding customer experience, efficient operations processes, and a positive work environment.

The Benefits: Yes, we have the standard "stuff" - medical, dental, vision, company paid short- and long-term disability, life insurance, paid parental leave, paid time off to rest, paid holidays to have fun, a 401(k) with a company match. But here's what makes us different: 40 paid volunteer hours a year, profit sharing*, participation in the Employee Stock Ownership Plan (ESOP)* and knowing that those working with you are dedicated and engaged co-employee owners that believe in you and your extraordinary abilities to move us all forward.

The Location: Norwich, VT; onsite daily.

The Pay: $19.64 to $22.14 per hour worked; commensurate with experience.

The Schedule: 40 hours per week with weekend availability required.

Essential Duties and Responsibilities

• Supervise daily café operations, including opening and closing procedures, merchandising, ordering, daily par management and product inventory levels.
• Supervise cafe staff, including delegating daily tasks, setting break schedules, and responding to needs of the business. Foster a positive work environment that promotes teamwork, accountability, and continuous improvement.
• Partner with Front of House Manager to set priorities for the Café team, monitor team performance, and regularly provide feedback.
• Promote and ensure excellent customer service is provided by all staff members, this includes handling complaints or issues, promoting impactful product merchandizing and ensuring a positive experience for all visitors.
• Ensures adherence to all food safety and sanitary policies, procedures, and regulations in accordance with Vermont Department of Health.
• Oversee and deliver Point of Service (POS) training. and ensure cash handling procedures are adhered to. Prepare deposits and maintain accurate records.
• Oversee online ordering platform including daily pars and item management, team training and customer issue resolution.

Minimum job requirements

• 1-2 years of leadership experience in a Retail, Restaurant/Café, or Hospitality role.
• Proficient with point of sale (POS) systems and Microsoft Office
• Experience in a fast-paced café environment a plus.
• Flexibility: morning, evening and weekend shifts required
• We value those who can demonstrate capability and articulate how prior experiences will help them transition into this role.

Competencies

• Leadership: Ability to set clear expectations, delegate tasks, provide feedback and lead by example while fostering a positive work environment
• Communication Skills: Effective communication is essential for supervising staff and responding to customer inquiries. Ability to handle difficult situations with professionalism and tact.
• Organization: Adept at prioritizing tasks, managing time efficiently and maintaining attention to detail.
• Problem-solving and Decision Making: Quick thinking and resourcefulness are valuable traits for addressing unexpected challenges, such as last-minute order changes, equipment malfunctions, or supply shortages. Comfort with making effective decisions under pressure. Ability to seek out and consult resources to assist in decision-making process.
• Customer Service: Uphold a customer-centric approach to ensure outstanding experience, solicit customer feedback and resolve issues.
• Results driven: Holds self and team accountable for performance. Approaches their work with curiosity, adaptability, and a growth mindset.

Success Factors

• Genuine enthusiasm for King Arthur’s mission and products and a commitment to living our values
• Is community minded gets involved, volunteers

Physical Requirements/Work Environment/Safety

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

• Ability to remain standing for extended periods of time
• Ability to lift up to 25lbs
• Repeat the same movements
• Use hands to handle, control, or feel objects, tools, or controls.
• Frequently walk, stand, or stoop, bend at the waist and reach at or below the shoulders.

Work environment

• Fast-paced Cafe environment
• While performing the duties of this job, the employee regularly works in an indoor cafe environment with exposure to sound and temperature of espresso machines as well as cleaning products. Employees may also work around knives, slicers and other sharp objects. The noise level in the work environment is usually moderate but may be loud dependent on specific work site and/or equipment operation as well as customer traffic.
• Cafe environment where food allergens may be present

Safety

• Understands that safety is the responsibility of everyone at the organization
• Is responsible for providing a safe and ergonomically sound work environment, identifying unsafe conditions and correcting these conditions immediately
• Engages in safety and compliance training programs and encourage 100% team participation in same

Supervision

• Supervises Cafe staff

Travel

• N/A

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

It is the responsibility of every employee to contribute to a positive and safe work environment through cooperative and professional interactions with co-workers, customers, and vendors. As a proud Benefit Corporation, King Arthur Baking expects our employees to adhere to company-wide green norms and remain educated on company impact campaigns.

There's room at our table for you! Apply today.

Equal Employment Opportunity Employer

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors protected by law. King Arthur Baking provides reasonable accommodation to qualified individuals with disabilities to allow them to participate in both the application process and during employment. Such individuals are encouraged to seek accommodations to allow them to apply for a position, participate in the application process, and meet the essential functions and requirements of the position.

*Amounts vary based on achievement of financial targets. Participation based on hire date and program entry date.