Customer Care Specialist
Thornton & Grooms Inc
Not everyone can turn a frustrated customer into a lifelong advocate—but if you know how to step into tough conversations, make things right, and genuinely delight the customer along the way, this job is for you. Customer Care Specialist (HCC Focus) The Big Task: Transform dissatisfied customers into raving fans while building value and engagement within our Home Care Club (HCC) membership program. What You’ll Do: Resolve customer concerns with empathy and professionalism (Level 1 & 2) Deliver timely resolutions, including refunds, concessions, and follow-ups Manage and support Home Care Club memberships (welcome calls, updates, questions) Track, analyze, and report HCC data and trends Identify trends and recommend training or process improvements Serve as an internal advocate for the HCC program Support community initiatives and engagement efforts KPIs for Success: Uphold and live our core values daily Resolve 95% of Level 1 customer concerns within 24 hours Keep HCC gift spend within ±5% of budget Complete all daily/weekly/monthly/quarterly HCC reports on time What We’re Looking For: 3+ years of customer service experience preferred Strong communication and problem-solving skills Empathy, resilience, and a passion for helping people If you thrive on solving problems, building relationships, and delivering exceptional service, we want to hear from you. #J-18808-Ljbffr
Vacancy posted 8 days ago
Similar jobs that could be interesting for youBased on the Customer Care Specialist in Farmington Hills, MI vacancy
- ...Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage...SuggestedContract workPart timeLocal area
Dollar Tree
Farmington, MI5 days ago - ...We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a... ...and Customer Mania. It means being part of a company that cares about improving the health and well-being of our communities....SuggestedLocal areaShift work
EPIC Fitness Group
Farmington Hills, MI5 days ago - ...America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul...SuggestedStart working todayLocal area
U-Haul
Farmington Hills, MI2 days ago $20 per hour
...MagTech is currently hiring a Customer Service Representative near Farmington, MI . Please apply below if you are interested and meet the qualifications below! Customer Service Representative Provides effective customer service for internal and external customers...SuggestedContract workCurrently hiringWork at officeMAG-TECH INC
Farmington Hills, MI1 day ago- ...Opportunity We are seeking a compassionate, customer-focused, and highly organized Polish-Speaking Call Center Specialist to join our growing healthcare support team.... ...regulations and confidentiality standards. Care Access & Problem Resolution Identify...SuggestedTemporary work
MyCareer+
Southfield, MI1 day ago $750 per week
...research opportunities that influence real products, services, and customer experiences. Role Overview: We are welcoming participants from... ...Reliable internet connection Ability to read instructions carefully and provide honest, detailed feedback An active email address...Part timeCasual workRemote workFlexible hoursAFG
Farmington Hills, MI2 days ago$65k
Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. Role Overview: As a Benefits Representative...Full timeFlexible hoursLomenick Agency
Farmington, MI4 days ago- ...Customer Service Specialist Location: Ferndale, MI Duration: 13 weeks Role Type: W2 Contract Engagement Schedule: Onsite Work Hours:M on, Tues, Thursday... ...and prospective members to promote HAP as the health care coverage of choice. Key Accountabilities Respond to inquiries...Contract workWork experience placementFlexible hoursAfternoon shift
Strategic Staffing Solutions
Farmington, MI2 days ago $897.5 per month
...Non-Clinical Profession Non-Clinical Specialty Customer Service Rep Job ID 35488746 Job Title Customer Services Specialist Weekly Pay $897.5 Shift Details Shift Day - 8x5... ...prospective members to promote the company as the health care coverage of choice. Respond to inquiries by...Weekly payFlexible hoursShift workHenry Ford Medical Center - Farmington Hills
Farmington, MI2 days ago- ...Customer Service RepresentativeAre you friendly, fast-paced, and passionate about creating a great customer experience? We're looking for... ...consistent service using the Six Steps of a Call* Support Home Care Club members with scheduling and renewals* Complete follow-up calls...Work at office
Thornton & Grooms Inc
Farmington, MI3 days ago $20 - $22 per hour
...Coordinator , you will act as the liaison with the sales force, cross functional departments and be the first line of contact with the customer and factory to accomplish company/department objectives. Sales Coordinator Requirements/Qualifications: Experience...Weekly payPermanent employmentTemporary workWork at officeImmediate start2 days per weekCrown Staffing LLC
Farmington, MI5 days ago- ...build, and maintain outdoor spaces - from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation,...Minimum wageTemporary workLocal area
SiteOne Landscape Supply
Farmington Hills, MI7 days ago - ...Customer Care Servicing Specialist Working as a liaison between United Wholesale Mortgage (UWM) and our clients is a truly rewarding position. As a Customer Care Servicing Specialist, you'll be the key point of contact among our mortgage clients, maintaining relationships...Full timeContract work
- ...SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to... ...Profit Ensures confidentiality of customer data and careful handling of documents, media, and packages Processes financial...Work at officeLocal areaShift work
FedEx
Farmington Hills, MI2 days ago $14 - $21 per hour
Goodwill is seeking Store Clerks / Cashiers to assist with retail store operations, customer service, and processing sales transactions. Store Clerks are responsible for operating the cash register, handling cash and card payments, assisting customers with purchases, answering...Hourly payFull timeShift workWeekend workGoodwill
Farmington Hills, MI5 days ago- ...guidelines according to established policies and procedures. Must demonstrate and provide good customers skills. Follows Corewell philosophy of Patient and Family Centered Care at all times. Essential Functions Good interpersonal and communication skills....Full timeWork at officeImmediate startMonday to FridayShift workWeekend work
Corewell Health
Farmington Hills, MI5 days ago - ...and motorcycle systems, we are shaping the future of mobility. Position Summary: The Account Manager will work closely with customers (OEM's, tier 1's, etc.) and internal teams to support commercial activity related to xEV (Electric/Hybrid Vehicles) products. Role...Remote work
Astemo Ltd
Farmington Hills, MI4 days ago $17 per hour
...Corewell Health Urgent Care - Deliver Exceptional Patient Care with Purpose Are you a friendly, detail-oriented professional who... ...overall clinic workflow. This role is ideal for someone who enjoys customer service, problem-solving, and working in a team-oriented...Hourly payFull timeWork at officeFlexible hoursShift workDay shiftWellStreet Urgent Care
Farmington Hills, MI4 days ago- ...basketball court ~ Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon... ...Qualifications Must Have Qualifications: ~1+ years experience in customer service dealing with a high volume of calls OR 1+ year of...Full time
United Wholesale Mortgage
Pontiac, MImore than 2 months ago $14 - $16 per hour
...tracking system. Assists sales person by gathering all information Downloads pictures and stores them Collects payments from customers. Communicates necessary information to KTU Design Services to enable them to complete a cabinet order. Completes the...Hourly payFull timePart time- ...The Client Services Specialist plays a pivotal role in the day-to-day operations of Vantage Point Financial, ensuring that every client... ...leads with ownership, communicates with precision, and genuinely cares about the people we serve. Key Responsibilities New Business Management...Work at office
Vantage Point Financial Services LLC
Farmington Hills, MI1 day ago - ...career in banking at Fifth Third Bank. Handles Commercial customer interactions (email, telephone, etc.), providing outstanding customer... ...product and service requests to the CSC Implementations Specialists. Provides Initial support for the following Commercial Products...Work at office
$19 - $21 per hour
...Microsoft Office (Word, Excel, Outlook) ~ Strong attention to detail and organizational skills ~ Excellent communication and customer service abilities Preferred Prior experience in a law firm or professional office Familiarity with accounting software...Hourly payFull timeWork at officeMichigan Auto Law
Farmington Hills, MI3 days ago$16.78 - $26.39 per hour
MSC Industrial Direct Co., Inc. in Southfield, MI is seeking a Representative, Customer Care - Regional Omnichannel to manage customer interactions via voice and email. This role involves quoting, selling, and servicing both medium to extra large customers while adhering...$14.81 - $23.27 per hour
MSC Industrial Direct Co.,Inc. is looking for a Customer Care Representative in Southfield, MI to manage customer interactions across multiple channels including phone calls, emails, and chat. The ideal candidate will possess a high school diploma and have strong customer...Hourly payFull time$28 per hour
...Customer Service / Inside Sales Representative (Short-term assignment) (On-Site) Location Farmington Hills, United States of America Language English A NEW CAREER POWERED BY YOU Are you looking for a career change with a forward-thinking global organization that...Minimum wageTemporary workWork at officeImmediate startShift work- ...About the job About The Role Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client‑facing role, you will serve as a trusted point of contact—from initial booking...Remote workFlexible hours
Rudybtravel
Farmington Hills, MI2 days ago - ...First Merchants Bank is seeking a Commercial Client Support Specialist to join our team! This position will serve a critical role as... ...actively supporting portfolio management. Deliver high-impact customer service by efficiently resolving client needs with precision and...Work at officeFlexible hours
First Merchants Bank
Farmington, MI7 days ago - Job Description: Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Looking to combine work, fitness and fun? Working at Crunch is more than a job, it's an opportunity to inspire others to...Part timeWork at officeMonday to FridayNight shiftWeekend workDay shift
Crunch Fitness
Farmington Hills, MI3 days ago $17 per hour
...to be stuck at a desk all day, then our Retail Merchandising Specialist position is perfect for you! Joining our team means a weekly pay... ..., GED, or equivalent experience Previous merchandising, customer service, and/or retail experience preferred Skills and Attributes...Weekly payDaily paidFull timePart timeLocal areaMonday to FridayFlexible hoursShift workEarly shiftChannel Partners Solutions, LLC.
Farmington Hills, MI2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Care Specialist. Be the first to apply!
Related searches
- airport customer experience specialist Farmington Hills, MI
- customer support representative Farmington Hills, MI
- service person Farmington Hills, MI
- e-commerce customer service representative Farmington Hills, MI
- warehouse customer service representative Farmington Hills, MI
- customer service officer Farmington Hills, MI
- client service representative Farmington Hills, MI
- technical customer service advisor Farmington Hills, MI
- full time customer service representative Farmington Hills, MI
- client service consultant Farmington Hills, MI