Charcuterie Specialist

Additional Considerations (if any):At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.Job Description:Job Title: Charcuterie SpecialistDepartment: DeliFLSA : Non-ExemptGeneral Function :As a Charcuterie Specialist, this position will be responsible for ordering, replenishing, and merchandising charcuterie prepared foods products. You will work to maintain attractive displays and supporting the store vision. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.Core CompetenciesPartnershipsGrowth mindsetResults orientedCustomer focusedProfessionalismReporting Relations:Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home; Food Service Manager; Deli Department ManagerPositions that Report to you: NonePrimary Duties and Responsibilities :Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.Makes an effort to learn customers’ names and to address them by name whenever possible.Assists customers by:escorting them to the products they’re looking forsecuring products that are out of reachloading or unloading heavy itemsmaking note of and passing along customer suggestions or requestsperforming other tasks in every way possible to enhance the shopping experienceAnswers the telephone and emails promptly and provides friendly, helpful service to customers who call.Takes customer orders, with consistency and accuracy.Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.Order all charcuterie products, maintaining adequate back stock levels.Process invoices and returns.Maximize sales potential through effective and proper procedures for stocking product.Complete spoilage, sampling, temperature, and sweep worksheets as required.Reviews the status and appearance of the food for freshness.Adheres to company policies and individual store guidelines.Reports to work when scheduled and on time.Secondary Duties and Responsibilities:Performs other job-related duties and special projects as requiredKnowledge, Skills, Abilities and Worker Characteristics:Commitment to the Hy-Vee Mission and a willingness to promote the values of the companyStrong interpersonal skills; ability to relate to and interact with people in a friendly, professional mannerAbility to sell proactively and communicate effectively with customersCapable of teaching others in a constructive and positive mannerA desire to learn about natural and organic foods and productsAbility to identify problems, develop and execute solutionsWell organized, able to multi-task, and work in a fast-paced environmentAbility to work independently and complete daily workload with limited supervisionEducation and Experience:Minimum one year Specialty experience; Comprehensive knowledge of charcuterie products and a desire to grow with the Specialty departmentPhysical Requirements:Visual requirements include: ability to see detail at near range with or without correctionMust be physically able to perform medium work: occasionally lifting or carrying objects of no more than 50 pounds, with frequent standing, walking, and lifting/carrying of objects of no more than 25 poundsMust be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motionsWorking Conditions :The duties of this position are mostly performed in a retail store setting. Environmental exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.) There are possible hazards from moving equipment and possible electrical shock. There is constant pressure to meet deadlines and handle multiple projects in a day. This is a fast paced work environment.Equipment Used to Perform Job:Pallet jack, box cutter, cash registers, trash compactor, fork lift, calculator, telephone, intercom, cardboard compactor, copier, fax (within wage and hour guidelines).Contacts:Has daily contact with store personnel, customers, and the general public.Are you ready to smile, apply today.Employment is contingent upon the successful completion of a pre employment drug screen. #J-18808-Ljbffr Hy-Vee, Inc.