Lock Box Specialist

Job Title

Location: 895 Central Cincinnati Suite 600 Ohio 45202 Hours: Monday 5am to 1:30pm, Tuesday Friday 6am to 11:30pm. Note from manager: Incoming mail machine operator, Falcon machine operator, and some manual extraction. Must be able to stand on your feet 8hrs a day, lift to 20 pounds. Bend, sit, squat as needed. Must remain willing to work a flexible schedule, hrs could change to 8am 4:30pm based off business needs for RITA tax season.

Essential Job Duties

Primary focus is on execution within defined parameters with some expansion based on development. Roles at this level are responsible for routine operational and/or administrative work with little to no discretion and decision-making. Administering defined procedures, analyses, tasks and report preparation while receiving explicit instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process. May assist in reviewing or ensuring proper documentation or procedures are used for basic activities. This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties. Performs basic routine tasks assigned by manager with little autonomy. May provides service in relation routine billing inquiries, service requests, suggestions and complaints from customers. Completes work by following clear defined procedure. Other duties as assigned.

Ability to stand for 8+hrs

Ability to run transport machines Ability to stand, twist, bend, squat Ability to lift up to 20 pounds Ability to key data

Required and/or Preferred Qualifications

0-1 years experiences with working knowledge of the business or general office skills High School Diploma or GED equivalent. College degree preferred Works well with others in a fully developed work team environment Open minded and adaptable to new ideas in a changing environment Excellent customer service skills Proven excellent verbal/written communication and interpersonal skills Good judgment and decision making ability Ability to work under pressure and meet deadlines Analytical, research and problem resolution skills Proficient in 10-Key, able to perform with a high degree of speed and accuracy. Comfortable navigating multiple computer systems and applications Proficient in Microsoft Office applications Basic understanding of accounting principles Basic knowledge of banking policies, procedures, government regulations Basic understanding of loan documentation Proven ability to handle all monetary/ processing functions independently Basic knowledge/experience in multiple payment delivery channels; OLDS, Lockbox, ACH, wires Basic knowledge of banking policies, procedures and governmental regulations Ability to perform simple scheduled and non-scheduled maintenance functions Proven ability to handle high transaction volumes accurately Ability to meet production goals Proven ability to handle all customer service inquires and diffuse difficult customer situations independently Exceptional attention to detail. Excellent customer service skills.

EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."