Customer Service Representative

Job Description

Job Description

Benefits:

• 401(k) matching
• Bonus based on performance
• Health insurance
• Paid time off

Customer Service Representative (CSR)

Location: Kalispell, MT

Company: Aire Serv of Kalispell

Employment Type: Full-Time

About UsAire Serv of Kalispell is a locally trusted HVAC company dedicated to delivering high-quality heating and cooling services with professionalism and care. We value teamwork, integrity, and exceptional customer service.

Position SummaryWe are looking for a motivated and customer-focused individual to join our team as a Customer Service Representative. This role is essential to ensuring our customers receive timely, friendly, and efficient service from the first phone call to job completion.

Responsibilities and Duties· Handle incoming calls and respond to customer inquiries using approved Aire Serv scripts
· Schedule appointments for service, maintenance, and installations
· Make outbound calls using Aire Serv scripts to follow up with customers and confirm appointments
· Return customer calls promptly to ensure satisfaction and resolve any concerns
· Perform marketing and sales functions to promote additional services and earn new business
· Maintain accurate customer records and job details in our system
· Coordinate with technicians and management to ensure smooth service delivery
· Perform other duties as needed, which may include cross-training in related positions to support office operations

Job Requirements· Administrative experience preferred
· Strong written and verbal communication skills
· Detail-oriented with strong data entry skills
· Positive attitude and a team player who can also work independently
· General computer knowledge, including Microsoft Office
· Typing skills are a plus

Compensation & Benefits· Compensation based on applicant experience
· Bonuses and commission pay available
· Paid time off and holidays
· Health benefits
· Opportunities for advancement
· Supportive and professional work environment