Field Support Specialist

Job Title Field Support Specialist / Office Support Specialist Reports To Client Services Leadership Why This Role Matters The Field Support Specialist / Office Support Specialist is the backbone of our service level agreements. Whether it's managing high-stakes shipping, executing a complex print project, or being the welcoming face at the front desk, you ensure business continuity with a professional smile. Responsibilities The "Front of House" Ambassador Provide a 5-star concierge experience for guests and clients. Manage lobby flow, security protocols, and global call routing with grace and composure. Logistics & Mail Mastery Own the lifecycle of inbound/outbound shipments. Master manual and electronic chain-of-custody procedures for high-priority packages. Production & Reprographics Specialist Operate high-end Multi-Functional Devices (MFD) for print, binding (GBC, Velo, Coil), and digital scanning. Ensure all equipment is "battle-ready" with proactive maintenance and toner management. Workplace "Vibe" Management Keep conference rooms, pantries, and common areas "VIP-ready" at all times. Manage inventory like a pro, ensuring supplies are always stocked before they’re needed. Qualifications and Experience The Ultimate Generalist: You have 2+ years of experience in office services, hospitality, or logistics. Tech-Savvy: You’re comfortable with MS Office and learning new proprietary digital systems. Adaptable & Mobile: You have reliable transportation and love the change of scenery that comes with traveling to different regional sites. Physically Active: You’re comfortable being on your feet, lifting up to 25 lbs (or 50 lbs with a teammate), and keeping the office moving. The "I Got This" Attitude: You proactively find work during downtime and stay calm under pressure. Requirements Education: High School Diploma or equivalent. Travel: Mandatory access to reliable transportation (regional travel is a core part of the role). Flexibility: Ability to handle same-day assignments and varying schedules. Travel Travel is an essential part of the Field Services Specialist role, and it is mandatory to have access to a reliable means of transportation. Assignments can include traveling from one SPS site to another SPS site after your arrival at your "home" location, as required by business need. Travel distance will be predominantly within the FSS’s assigned region. Compensation Pay Range: $21 - $23 USD Benefits Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! We Recognize Talent: We offer a variety of recognition programs for all levels of employees! Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. EEO Statement SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. #J-18808-Ljbffr SPS