Microsoft 365 Support Engineer - Cloud Engineer 2

Responsibilities Troubleshoot Power Apps, Power Automate, Dataverse, Power BI, Power Pages, Copilot Studio, Teams, SharePoint, and OneDrive Maintain and update low‑code/no‑code solutions; resolve workflow, permission, and connector issues Manage ServiceNow incidents and requests with thorough troubleshooting notes Provide user guidance, onboarding, and small‑group learning sessions for M365 and Power Platform tools Create and maintain Knowledgebase articles, SOPs, and operational documentation Assist with testing, rollout, and communication of new M365 features Recommend improvements that strengthen reliability, efficiency, and user experience Support adherence to federal and organizational security standards (FedRAMP, FISMA, CMMC, DISA STIG) through consistent operational practices Assist with maintaining Purview policies, including data classification, retention, eDiscovery, and DLP Ensure support activities follow GCCH governance requirements and established compliance controls Document configuration changes and operational processes to support audit and policy needs Support collaboration across M365 tools while following established governance standards Assist with GCCH migrations, service upgrades, and cross tenant/B2B access processes Collaborate with compliance teams, IT leadership, and mission partners to maintain secure, consistent collaboration Provide operational support for HII International collaboration, including troubleshooting for globally aligned SharePoint Online, Teams, and cross tenant sharing Help maintain stable and compliant international collaboration through permissions support and documentation Requirements 2 years relevant experience with Bachelors in related field; 0 years experience with Masters in related field; or High School Diploma or equivalent and 6 years relevant experience US Citizenship; ability to obtain clearance 2–4 years supporting Microsoft 365 environments Experience with Power Apps, Power Automate, Power Pages, Power BI, Copilot Studio, SharePoint Online, Teams, and OneDrive Strong troubleshooting, documentation, and communication skills #J-18808-Ljbffr Jobtailor