Host | Hostess | Greeter

Job Description

Job Description

Description:

WHY MY NEIGHBOR FELIX

My Neighbor Felix is a vibrant, Mexican-inspired restaurant built around genuine hospitality, bold flavors, handcrafted cocktails, and an energetic atmosphere. Our team creates welcoming, memorable experiences that feel personal, lively, and attentive rather than scripted. We value connection, product knowledge, professionalism, accountability, teamwork, and the confidence to anticipate what a guest needs before they ask.

JOB OVERVIEW

The Host / Greeter is responsible for creating a warm, welcoming, and memorable first impression for every guest visiting My Neighbor Felix. Under the direction of restaurant leadership, the Host / Greeter manages guest arrivals, reservations, waitlists, seating flow, and guest communications while supporting efficient restaurant operations and exceptional hospitality. This role serves as the first and last point of contact for many guests and is expected to deliver friendly, professional, and attentive service while maintaining organization, composure, and teamwork in a fast-paced environment.

ESSENTIAL RESPONSIBILITIES

• Welcome every guest promptly with a warm, genuine, and professional greeting while creating an exceptional first impression of My Neighbor Felix.
• Manage reservations, waitlists, and guest seating using Company reservation and table management systems while maintaining accuracy and organization throughout each shift.
• Escort guests to their tables while presenting menus, communicating table information to Servers, and ensuring guests are comfortably seated.
• Monitor dining room activity and communicate continuously with restaurant leadership, Servers, and Bussers to maximize seating efficiency, table availability, and guest satisfaction.
• Accurately estimate wait times, communicate delays professionally, and provide timely updates to waiting guests while maintaining a positive guest experience.
• Answer incoming telephone calls promptly and professionally by assisting guests with reservations, restaurant information, directions, operating hours, menu questions, and other general inquiries.
• Assist with managing guest requests, seating preferences, accessibility needs, and special occasions while communicating appropriate information to restaurant leadership and service team members.
• Maintain the cleanliness, organization, and presentation of the host stand, entryway, waiting area, menus, reservation materials, and other guest-facing areas.
• Assist in maintaining menu inventory by cleaning, organizing, replacing, and presenting menus in accordance with Company presentation standards.
• Support front-of-house operations by assisting with light table maintenance, resetting tables when appropriate, delivering menus, coordinating guest flow, and assisting other service team members during periods of high business volume.
• Observe the dining room and promptly communicate guest concerns, service opportunities, large party arrivals, VIP guests, or operational issues to restaurant leadership.
• Demonstrate thorough knowledge of restaurant menus, beverage offerings, promotions, operating hours, reservation policies, and Company events to accurately assist guests.
• Maintain a professional, organized, and welcoming atmosphere within the lobby and entrance areas while ensuring guest traffic flows safely and efficiently.
• Attend pre-shift meetings, training sessions, and departmental meetings; retain and apply current service standards, reservation procedures, safety requirements, and Company policies.
• Protect guest privacy and Company confidential information, including reservation information, guest preferences, payment information, and operating procedures.
• Present a polished appearance in the complete approved uniform and demonstrate respectful, composed, and professional conduct with guests, coworkers, vendors, and leadership.
• Accurately report and participate in the location's lawful tip-pooling and tip-sharing procedures as communicated by the Company.
• Perform other duties and support other front-of-house service positions as assigned based on business volume and operational needs.

MY NEIGHBOR FELIX SERVICE STANDARDS

STANDARD EXPECTED BEHAVIOR

Presence Be welcoming, observant, composed, and available without hovering.

Precision Protect order accuracy, seat positions, timing, table maintenance, and payment handling.

Product Mastery Speak confidently and accurately about the food, cocktail, tequila, mezcal, and beverage programs; never guess.

Ownership Take responsibility for the guest experience and remain engaged until the issue is fully resolved.

Teamwork Treat every table as a shared responsibility and communicate respectfully across all departments.

Hospitality Create genuine recognition and connection while preserving the guest’s privacy and preferences.

QUALIFICATIONS

Education / Certifications

• High school diploma or equivalent preferred.
• Must meet all legal age requirements for serving alcoholic beverages and maintain any food-handler, alcohol-service, or other certifications required by law or Company policy.

Experience

• Previous serving experience in a full-service restaurant required; upscale, high-volume, Mexican-inspired, or cocktail-focused restaurant experience strongly preferred.
• Demonstrated experience managing multiple tables, coursed dining, guest payments, and service recovery in a fast-paced environment.

Knowledge / Skills

• Strong working knowledge of professional table service, restaurant sequence of service, point-of-sale systems, cash handling, sanitation, and responsible alcohol service.
• Ability to learn and retain detailed culinary and beverage information and explain it in clear, guest-friendly language.
• Excellent verbal communication, listening, organization, judgment, and attention to detail.
• Ability to prioritize multiple tasks, remain calm under pressure, and use tact in stressful or emotionally charged guest situations.
• Ability to read and understand menus, recipes, guest checks, POS screens, written instructions, allergy notes, and training materials in the language(s) required to perform the role safely and effectively.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The requirements below are representative of those necessary to perform the essential functions of the position. Reasonable accommodations may be made for qualified individuals with disabilities.

• Stand and walk for prolonged periods throughout preparation, service, and closing duties, frequently traveling throughout the dining room, bar, kitchen, and service areas.
• Frequently bend, reach, balance, stoop, crouch, grasp, and use repetitive hand and wrist motions to operate POS equipment, carry service ware, and perform side work.
• Lift, push, pull, and carry up to 50 pounds, including trays, racks, chairs, tables, beverage containers, and small equipment, with or without reasonable accommodation.
• Safely balance and carry trays containing food, glassware, and beverages in crowded and dimly lit conditions.
• Hear and communicate effectively in a busy environment with music, kitchen noise, and multiple simultaneous conversations.
• Work indoors and outdoors in a fast-paced restaurant environment with exposure to heat, steam, sharp objects, hot plates, cleaning chemicals, wet floors, and varying temperatures.
• Work a flexible schedule that may include evenings, weekends, holidays, extended shifts, and periods of high business volume.

EMPLOYMENT EXPECTATIONS

• Maintain regular and punctual attendance and follow established call-off and scheduling procedures.
• Accurately record all time worked. Working off the clock is prohibited, and overtime requires advance authorization while remaining payable when worked.
• Comply with the My Neighbor Felix Employee Handbook, all training materials, Company directives, safety rules, dress and appearance standards, anti-discrimination and anti-harassment policies, confidentiality obligations, and all applicable laws.
• Immediately report workplace injuries, unsafe conditions, suspected harassment or discrimination, wage concerns, or other policy violations through the appropriate reporting channels.
• Remain free from impairment while working, on Company premises, or representing the Company.

SALARY & BENEFITS

Hourly Wage: USD $12.14 per hour + Tips

Classification: Non-Exempt; Tipped Position

My Neighbor Felix may apply the tip credit permitted by applicable law. The employee’s hourly wage plus tips must equal at least the applicable minimum wage. If earnings fall below that amount, My Neighbor Felix will pay the difference.

This is a non-exempt, tipped hourly position. Employees in this role participate in the Company's tip pooling and/or tip sharing program in accordance with applicable federal, state, and local law and Company policy. Tip distributions are based upon the Company's established tip pool procedures, which may be modified from time to time in accordance with applicable law.

Team benefits include:

• Structured training programs and pathways for professional growth.
• A 25% dining discount at participating concepts within the Lotus portfolio.
• Accrual of paid sick leave as mandated by Colorado state statutes.
• Access to Colorado FAMLI and federal FMLA leave programs for eligible employees.
• Comprehensive health, dental, vision, life, and accident coverage upon meeting eligibility requirements.
• Optional Total Advantage Package, providing telehealth, healthcare advocacy, and financial wellness support.

IMPORTANT NOTICE

This job description is intended to describe the general nature and level of work performed and is not an exhaustive list of all duties, responsibilities, or qualifications. Duties may change based on business needs. Employment with the Company is at will unless otherwise stated in a written agreement signed by authorized Company leadership. Nothing in this job description creates a contract of employment or alters the at-will relationship.

My Neighbor Felix / Lotus Concepts is an Equal Opportunity Employer. Reasonable accommodations are available to qualified applicants and employees in accordance with applicable law.