Help Desk Specialist

3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from InfoStride Results-Driven HR Professional | Delivering Strategic Talent Solutions & Business Results Job Description: Instructor Trainer 3 Title/Level: Instructor Trainer/ Help Desk Location: Hybrid – On-site and Telework (Austin, TX) Only local candidates of Texas Job Description The Instructor Trainer 3 will be responsible for the design, development, and delivery of technical training for the client Grants Management System (GMS). This includes both in-person and web-based training sessions aimed at educating internal and external system users. Key responsibilities: Curriculum Development: Develop, maintain, and update training materials, such as course outlines, instructional manuals, and multimedia presentations. Training Delivery: Lead classroom and web-based training sessions on system features, operational processes, and technical aspects, including Salesforce GMS. Content Creation: Develop both written and recorded materials for webinars, job aids, and tutorials tailored to different user groups (internal staff, external stakeholders, administrators). Continuous Improvement: Evaluate training outcomes and make recommendations for improving training programs. Regularly revise materials based on feedback and new system features. Collaboration: Work closely with technical staff and subject matter experts to ensure the accuracy of training content. Assist in the creation of supplemental documentation as needed. Vendor Management: Research, recommend, and manage external training vendors if necessary. Stay up to date with new trends in computer-based training methods and technologies. Candidate Skills and Qualifications Required Skills: Experience: 8+ years in training instruction or related fields. Training Methods and Technologies: At least 8 years of experience in utilizing various training methodologies and technologies. Curriculum Development: 8+ years of experience designing and developing curricula, including web-based and instructor-led courses. Instructional Design: Proven ability to create, update, and revise training materials and programs for IT systems. Tools and Software Proficiency: Advanced knowledge of MS Office Suite (Word, Excel, PowerPoint, Outlook). Presentation Skills: Ability to present technical information clearly and effectively to diverse audiences. Preferred Qualifications: Degree: Bachelor’s degree in Education or related fields. IT System Training: At least 4 years of experience with training materials related to Information Technology applications or systems. Strong Communication Skills: Excellent written and verbal communication, with the ability to simplify complex technical concepts. Seniority level Mid-Senior level Employment type Contract Job function Other and Product Management Industries IT Services and IT Consulting #J-18808-Ljbffr Infostride