Front Desk Sales Associate and Key Holder - Lake Zurich

Benefits: Bonus based on performance Employee discounts Flexible schedule Free food & snacks Free uniforms Opportunity for advancement Paid time off Training & development Front Desk Sales Associate & Key Holder – Full Time Total Average Compensation: $21–$23/hour (Plus Additional Sales Bonus Opportunities) Schedule: 35–40 hours/week | Closed Sundays Locations: Lake Zurich & Buffalo Grove, IL About the Role As a Front Desk Sales Associate & Key Holder , you are the first impression of Scenthound and a critical part of daily store operations. This role blends sales, customer service, operational execution, and leadership support . In addition to delivering a best-in-class front desk experience, you will serve as a trusted leader on duty , responsible for opening and closing the store, maintaining operational standards, and supporting the Store Manager in driving performance. This is an ideal role for someone who is hands‑on, dependable, tech‑savvy, and ready to grow into a leadership position. What You’ll Do Sales & Customer Experience Manage inbound leads through our CRM and schedule appointments Educate customers about services to drive membership and product sales Meet or exceed sales KPIs: Membership Sales, Trial Conversion, Average Ticket Size, Rebooking Ratio, Product Sales Recommend add‑on services based on dog needs Deliver an exceptional, informative customer experience—every time Resolve customer concerns quickly and professionally Operations & Key Holder Responsibilities Open and close the store following standard operating procedures Ensure cash handling, POS reconciliation, and end‑of‑day reporting accuracy Maintain store readiness, cleanliness, and safety standards at all timesMonitor daily schedules and adjust for optimal flow and efficiency Act as Manager on Duty when the Store Manager is not present Support the Store Manager in executing daily priorities and achieving store goals Lead by example in performance, accountability, and customer experience What We’re Looking For Sales Experience: Background in retail, hospitality, or membership‑based sales is preferred Customer Service: Experience providing high‑quality, solutions‑based service Leadership Ability: Prior experience as a key holder, shift lead, or supervisor is a strong plus Dependability: Reliable and responsible with store access and operations Dog Lover: Passion for pet health and wellness is a plus Strong Communicator: Comfortable speaking with customers and teammates in a professional, approachable way Tech‑Savvy: Familiar with CRM, POS, and scheduling systems Analytical: Ability to read and act on performance data Leadership Potential: Motivated to take initiative and support team success Benefits & Perks Clear career path: Advancement to Groomer, Assistant Manager, or Scenter Manager Health benefits: Medical, dental, and vision (for full‑time employees) Paid Holidays: 4 in a Year Time off: Paid time off (PTO) for both full‑ and part‑time team members Work‑life balance: No late evenings, and closed on Sundays Unlimited: Snacks and Drinks on the house Free Grooming: Bring in your pet for free grooming once a month Financial perks: Participation in tip pool, merit‑based raises Bonus opportunities up to $500/month based on results Be part of something bigger: Opportunity to grow with a woman‑owned small business making a difference in the community #J-18808-Ljbffr Scenthound Lake Zurich, IL