SUPPLY CHAIN & PROCUREMENT MANAGER

The Supply Chain Manager plays a critical role in supporting Tim Ho Wan's growth across North America by leading end-to-end supply chain operations for our restaurants and commissary. From strategic sourcing and procurement to logistics, inventory planning, and supplier management, this role ensures products are delivered efficiently, cost-effectively, and reliably.

Working closely with Operations, Finance, Quality, JWS, and supplier partners, you'll help build a scalable supply chain that supports new restaurant openings, drives operational excellence, and fuels the expansion of one of the world's most celebrated restaurant brands.

Key Responsibilities

Strategic Sourcing, Procurement & Cost Management

• Develop and execute sourcing strategies for food, packaging, equipment, and operating supplies.
• Lead supplier selection, negotiations, contract management, and strategic partnerships to deliver sustainable cost improvements.
• Manage food and packaging cost performance by identifying savings opportunities and monitoring commodity markets.
• Develop secondary sourcing strategies and mitigation plans to reduce supply risk.
• Support menu innovation, new product launches, and evolving sourcing requirements.

Supply Planning, Logistics & Fulfillment

• Lead supply planning, replenishment, and inventory optimization to maximize product availability while minimizing stockouts and waste.
• Oversee supplier-to-store and commissary-to-store distribution, warehousing, and third-party logistics operations.
• Ensure timely order fulfillment and monitor logistics service levels and delivery performance.
• Develop scalable logistics processes and distribution capabilities to support network growth.

Supplier Management, Risk & Supply Continuity

• Develop strategic supplier partnerships through qualification, onboarding, performance management, and regular business reviews.
• Monitor supplier quality, food safety, service, and compliance to ensure operational excellence.
• Identify and mitigate supply chain risks by establishing contingency plans for critical categories.
• Drive supplier innovation and continuous improvement initiatives.

New Store Openings, Expansion Support & Supply Chain Development

• Lead the supply chain workstream for restaurant openings, ensuring sourcing, inventory, logistics, equipment, packaging, and opening orders are ready for launch.
• Partner with cross-functional teams to ensure successful opening readiness and execution.
• Support market expansion, commissary growth, and future distribution network development.
• Develop scalable supply chain processes, systems, reporting, and infrastructure to support long-term growth.

Education

Bachelor's Degree in

• Supply Chain Management
• Logistics Management
• Business Administration
• Purchasing & Procurement
• Operations Management
• Industrial Engineering
• Food Technology
• Related Business Discipline

Experience

Required

• 5-8 years of progressive experience in supply chain, procurement, sourcing, logistics, or distribution.
• Experience supporting multi-unit restaurant, food manufacturing, commissary, retail, or distribution operations.
• Strong supplier negotiation and vendor management experience.
• Experience managing food and packaging categories.
• Experience in inventory planning and logistics coordination.
• Experience supporting growth and operational expansion.

Preferred

• Restaurant or foodservice industry experience.

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