IT Service Desk Analyst

IT Service Desk Analyst Opportunity in Minneapolis, MN

Join our dynamic Global Shared Services Organization at our Corporate Headquarters in Minneapolis, MN, where you will be part of a team that provides global business and employee services. We are looking for a dedicated IT Service Desk Analyst to deliver exceptional in-person level 1 IT support. This is your chance to work in a fast-paced environment focused on service excellence, where you can enhance your skills and contribute to innovative solutions.

Job Overview

As an IT Service Desk Analyst, you will provide technical troubleshooting support for employees, focusing on laptop hardware, software, and AV equipment in conference rooms. You will conduct research and resolution of incidents and service requests, monitor escalations, and update service documentation. Your goal is to deliver a superior customer experience through technical expertise and a customer-first mindset.

Requirements

• High school diploma or equivalent
• Minimum 1 year of experience in providing technology support
• Foundational support knowledge of Microsoft OS: Windows 11, Microsoft Office Suite, VPN, network, hardware, peripherals, cyber security
• Strong verbal and written communication skills
• Ability to organize efficiently and adapt to changing work demands
• Ability to work both independently and as part of a team
• Customer-first mindset

Preferences

• Associate's degree or IT learning accreditation/certificate
• Experience with ServiceNow Platform

Ready to make a difference? Apply now to become part of a team that values innovation and excellence. We look forward to welcoming you to our Minneapolis headquarters!