Outside Guest Services Attendant

Job Description

Job Description

Description:

Together, We’re More.

Nestled in Texas Hill Country, Loraloma is a private sanctuary where natural beauty meets curated luxury. Our golf course, thoughtfully designed by David McLay Kidd, winds through dramatic 100-foot ravines along the Pedernales River, offering a playing experience that’s as visually breathtaking as it is thoughtfully designed. With five sets of tees, 100% Zoysia turf, and a commitment to sustainability, the course is crafted for all levels while preserving the natural beauty of the land. Our clubhouse will feature refined comforts including a restaurant, lounge, outdoor fireplaces, and comfort stations throughout the course. At Loraloma, we’re not just offering a round of golf- we’re delivering a one-of-a-kind experience for our members.

The Outside Guest Services Attendant provides exceptional service to guests, ensuring that their experience on the golf course is enjoyable and seamless. This position involves a variety of outdoor duties, including customer interaction, golf cart management, and general maintenance of course facilities.

What You’ll Do

Deliver Elevated Member Service

• Greet members and guests warmly and professionally upon arrival.
• Assist with loading and unloading golf bags and ensuring equipment is handled with care.
• Provide information regarding course conditions, tee times, and club services.
• Address guest questions or concerns promptly and professionally to ensure a positive experience.

Golf Operations & Course Readiness

• Monitor pace of play and offer on-course assistance to maintain an exceptional member experience.
• Assist with daily course setup, including tee markers, water stations, and overall readiness for play.
• Support tournament and special event operations in partnership with Golf Professionals.
• Assist with minor club repair requests and communicate needs to leadership.

Cart & Practice Facility Management

• Ensure golf carts are cleaned, stocked, charged, staged, and maintained in excellent working condition.
• Respond to cart issues and communicate repair needs appropriately.
• Maintain cleanliness and organization of the cart storage area, podium, cart return, and surrounding spaces.
• Oversee practice facility presentation, including range ball management, towel service, and upkeep of putting greens.

Inventory & Operational Support

• Assist with inventory management of rental clubs, golf bags, range balls, towels, and other amenities.
• Maintain accurate records of stored member equipment, including personal bags and shoes.
• Wash and fold towels, detail golf carts, and clean rental clubs to uphold presentation standards.
• Coordinate clubhouse and cart amenity supplies under the direction of the Supervisor.

Safety & Team Contribution

• Follow all safety procedures related to equipment and cart operations to maintain a secure environment.
• Support valet operations, assisting with vehicle parking and retrieval as needed.
• Contribute as a collaborative team member, stepping into additional responsibilities to support overall club operations.

1. High School Diploma or GED required
2. Must be 18+ years of age
3. Must possess a valid drivers license
4. Previous experience in the Golf or Customer Service industries a plus
5. Ability to stand, walk, and lift items (up to 50lbs) for extended periods of time
6. Strong verbal communication skills and a friendly, approachable demeanor
7. Ability to perform tasks with accuracy and attention to detail, including managing golf carts and maintaining clean areas
8. Ability to work various shifts, including weekends and holidays, based on course needs.

What We Offer

At Loraloma, we know that remarkable guest experiences begin with empowered, fulfilled team members.

We offer:

• Competitive pay
• Medical, dental & vision insurance
• 401(k) with company match
• Paid time off, holidays, and parental leave
• Professional growth opportunities

See the videos below to learn more about Loraloma!