Product Manager - Contract Lifecycle Management (CLM)

Role Overview The team sits within Digital Transformation (TrueOps) under Global Operations and is responsible for enabling the quote-to-order process, supporting Sales, Pricing, Legal, and downstream systems. They own the tools and platforms used to convert customer proposals into executed contracts and orders, with a strong focus on process optimization and future state transformation. The Product Manager, CLM role will specifically own the contracting and CLM capability as part of this broader ecosystem. This role reports directly to the Vice President – Business Operations Division. It is a hybrid position and requires regular virtual performance of job responsibilities as well as in‑person presence at an assigned TU office location for a minimum of two days a week. Responsibilities Deliver advanced Contract Lifecycle Management capabilities that support enterprise contracting and the end‑to‑end Quote‑to‑Delivery process. Act as product owner for the CLM platform, establishing long‑term strategy, vision, roadmap, and maturity model aligned to Revenue Operations Governance and Global Operations priorities. Prioritize initiatives based on business value, stakeholder input, regulatory requirements, and measurable outcomes. Drive delivery of CLM functionality that improves contract generation, negotiation, execution, obligation management, reporting, and analytics, with a focus on automation, integration, and AI enablement. Serve as the bridge between business operations and technology teams, ensuring requirements are translated into effective and scalable technical solutions. Lead and coordinate delivery across Business Analysts, Business Administrators, technology development resources, system integrators, and software vendors. Ensure CLM roadmap alignment with broader Quote‑to‑Delivery initiatives while meeting evolving business needs, legal requirements, and global operating considerations. Required Knowledge and Experiences Bachelor's degree in business administration, Operations, Information Systems, or a related field. 5+ years of experience in contract lifecycle management, contract operations, legal operations, procurement, or enterprise systems delivery. Demonstrated experience leading business ownership of enterprise platforms or digital capabilities, including roadmap development and backlog prioritization. Strong understanding of end‑to‑end contract lifecycle processes and associated business, legal, and compliance risk considerations. Proven ability to work cross‑functionally and influence senior stakeholders across Legal, Sales, Finance, Compliance, Risk, and Technology. Required Technical Skills Strong understanding of the full software development lifecycle (SDLC) with experience delivering in an agile environment. Experience gathering business requirements tied to Salesforce, or willingness to learn Salesforce standards and governance practices. Ability to clearly articulate business needs, priorities, and success metrics to implementation and technology teams. Experience with DocuSign CLM and Salesforce platforms preferred. Preferred Skills Exposure to enterprise governance models, product management practices, SDLC, or Agile delivery frameworks. Familiarity with regulatory, compliance, or risk frameworks impacting enterprise contracting. Experience working in a global or highly matrixed organization. Strategic thinking combined with strong execution discipline and data‑driven prioritization. Stakeholder facilitation, consensus building, and business‑to‑technology translation skills. CLM Strategy & Capability Delivery Own the CLM vision, strategy, and roadmap, including AI‑enabled contracting capabilities and end‑to‑end lifecycle support. Lead demand prioritization and delivery of CLM functionality, integrations, data architecture, and process improvements. Governance & Operating Model Establish and manage CLM governance, standards, KPIs, and performance metrics aligned with Revenue Operations. Ensure solutions support global, end‑to‑end contract processes with upstream (quoting) and downstream (billing) considerations. Stakeholder Management & Change Enablement Serve as the central point of coordination across Legal, Sales, Finance, Procurement, Compliance, Risk, and IT. Drive alignment, communicate roadmap and progress, and partner with change teams to ensure adoption and value realization. Vendor & Technology Partnership & Delivery Leadership Manage CLM vendors, licensing, renewals, and system integrator engagements to maximize ROI. Partner with IT, Business Analysts, and Product Owners to translate business needs into delivered technical solutions. Benefits For Your Health : Day‑one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable. For Your Protection : Company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short and long‑term disability. Optional legal plan, pet insurance, and travel accident coverage. For Your Family : Adoption assistance and fertility planning coverage to caregiver support, access to a dependent care FSA with possible employer match, a complimentary View email address on click.appcast.io membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return. For Your Future : 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Financial wellness resources, career coaching, and optional long‑term care insurance to plan confidently. For You : Tuition reimbursement, flexible time off for exempt employees or paid time off for non‑exempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events. For Your Wellness : 24/7 support including professional therapy, coaching, and emotional wellbeing programs alongside guided meditation and resources that support physical, mental, social, and financial wellness. Legal and Equal Opportunity Statement We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans' Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance qualified individuals with disabilities and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion's affirmative action program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting View email address on click.appcast.io. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act. TransUnion complies with all applicable immigration laws and regulations. The company does not presently provide employer support or sponsorship for an immigration‑related employment benefit for this position. Applicants must be authorized to work in the United States on a full‑time basis without the need for employer support or sponsorship now or in the future. Adherence to company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the company's reputation are also essential expectations of this position. Salary The U.S. base salary range for this position is $100,100.00 – $150,000.00 annually. The salary range reflects a reasonable estimate of the range of compensation for this job. Actual compensation is based on careful consideration of additional factors such as education, training, work experience, job‑related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, full‑time non‑sales positions may be eligible to participate in TransUnion's annual bonus plan. Certain positions may also be eligible for long‑term incentives and other payments based on applicable company guidance and plan documents. Application Information Application window for this job posting is estimated to close on 05/13/2026. The application window may close early or be extended due to business need or volume of applicants. #J-18808-Ljbffr