Site Reliability Engineer

Job Description

Company: Addverb Technologies USA, inc.

Role: Site Reliability Engineer (aka Service Engineer)

Reporting to: Manager/ Director

What's in it for you:

• Premium Comprehensive PPO health insurance plans
• Dental, Vision, LTD, AD&D, Life coverages offered along with other extra optional coverages offered
• Monthly Dependent Medical Coverage Allowance
• Affluent Vacation plus Sick Leave Package
• Major Paid Holidays
• 4% 401(k) Retirement company contribution, no waiting period
• Monthly Phone and Internet Allowance
• Corporate Credit Card
• Team Events & Trips
• Opportunities for career development as we’re expanding rapidly in the North American market

About Addverb US

Addverb is a global robotics company, focused on providing cutting-edge solutions & technology to improve efficiency and accuracy in intralogistics operations - with our in-house manufactured hardware (robots!) and robust software, warehouse, and supply chain solutions. Operating across four verticals in the intralogistics sector, Addverb offers a wide range of products and services to meet diverse needs.

Important to know

We have several ongoing and new projects. Predominantly working on-site, full time, on large projects we have in Louisville, KY / (Greenfield) Indianapolis, IN / (Libertyville) Chicago, IL / (Obetz/Lockbourne) Columbus, OH areas. We'd be happy to help & support you relocate to any of these locations. There will be some occasions where we'd ask you to work over the weekends, holidays, or after hours or different shifts (such as during the go-live phase).

The Mission

The SITE RELIABILITY ENGINEER is an integral person in helping our customer’s vision for an automated warehousing solution from Addverb US come to life. The core objective is to service and maintain autonomous mobile robots and pallet/bin shuttles and integrate them with the customer’s warehouse operations.

As our SITE RELIABILITY ENGINEER, you...(aka Responsibilities & Duties)

• Provide scheduled preventive maintenance services to contract customers in assigned areas

• Provide on-demand corrective, emergency calls, and paid services to customers in assigned areas as required

• Assist with start-up services on new Addverb products as required, working closely with the assigned Installation Specialists.

• Report product quality issues to assigned Installation teams at the time of handover and file quality reports as directed/required

• Promote parts orders, provide recommended parts lists to clients and recommend inventory stocking levels to customers as required

• Conduct periodic customer care visits to monitor product performance and customer satisfaction.

• Maintain accountability/inventory of assigned spare parts (spare kit) and customers’ consignment inventories.

• Assist all customers within assigned area with parts orders, consumables, repair and return of defective parts, and requests for information pertaining to their systems

• Advise Customer Care Manager of any problems or opportunities that arise within their area of responsibility

• Ensure that required administrative paperwork, Service Work Orders, Expense Reports and Downtime Reports, and start-up logs are properly filled out and processed in a timely manner

• Communicate and share information with sales personnel and support personnel as it relates to their assigned customer base

• Support Customers across US as needed

Your role will also require you to:

• Experience working in a mission-critical, on-call environment is desirable

• Ability and willingness to lift, lower and carry objects up to 35 lbs., work from heights, climb ladders, and work in confined spaces

• A valid driver’s license with a decent driving record with a car is preferred

This is how we know you're up for the job (aka Qualifications):

• Minimum criteria: 3-5 yrs of experience in installation and commissioning of automation projects.
• Minimum criteria: Associates or Bachelors Degree in a field, industry, or related degree - but not limited to: (Mechanical Engineering, Engineering, Computer Sciences/ Eng, Robotics, etc.)
• Must currently based in or near preferably in these areas, within normal commuting distance to Louisville, KY / (Greenfield) Indianapolis, IN / (Libertyville) Chicago, IL / (Obetz/Lockbourne) Columbus, OH areas. (or open to relocate to these areas)
• Legally Authorized to work in the USA without any Visa Sponsorships (H1B Visas or any other company sponsored visa's are NOT OFFERED at this time)
• Experience in Automated Material Handling Systems (Conveyors, ASRS, Lifts, Robots, Barcode Scanners, Barcode Print & Apply, etc.)
• Experience with Robotics and Automation Systems
• Troubleshooting, Technical Support, and Maintenance & Repairs skills
• Excellent interpersonal and teamwork skills
• Exposure to Kepware and other OPC server - preferred
• Familiar with CAD to read drawings (EPLAN, AutoCAD) and understand
• Exceptional interpersonal skills (customer service skills) and communication skills
• Strong Professional verbal and written communication skills in English
• Strong problem-solving and analytical skills
• Attention to detail, reporting, and writing skills
• Time Management, Responsiveness, and Accessibility.
• Must be physically capable of climbing or maneuvering in confined spaces and lifting up to 35 pounds with minimal assistance.
• Travel as needed to different project sites
• This position is fully on-site and does not offer remote or hybrid work options.

EEO

Addverb US provides equal employment opportunities to all employees and applicants for employment. stow prohibits discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.