Remote IT Helpdesk Manager — Lead Support & SLAs

BGB Group is seeking a Helpdesk Manager to lead IT Helpdesk operations in Boston. The role involves overseeing IT support tickets, managing workflows, and improving support processes. Ideal candidates should have 3–5 years of IT support experience and strong troubleshooting skills. Salary is between $75,000 and $105,000, with opportunities for remote work within the United States. BGB Group values diversity and is an equal opportunity employer. #J-18808-Ljbffr BGB Group