Client Associate

It Starts Here: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: The CIB – Pre & Post Trade Operations, Agency Desk Associate supports the middle office management of syndicated and bilateral loan facilities where Santander acts as Administrative Agent and/or Collateral Agent. The role is focused on coordinating, monitoring, and controlling Santander’s agency responsibilities across the loan lifecycle, ensuring deal terms are properly interpreted and communicated to internal and external stakeholders. Supports the middle office oversight of Santander-agented transactions, including new deals, amendments, waivers, extensions, refinancings, repayments, and maturities. Reviews and interprets credit agreements, amendments, fee letters, notices, collateral documents, and guarantee documents to identify key agency obligations, economics, deadlines, and operational requirements. Coordinates with Front Office, Legal, Credit Risk, Loan Operations, Treasury, Cash Operations, borrowers, lenders, external counsel, and other stakeholders to support accurate and timely execution. Monitors key deal events, including funding dates, interest periods, rate resets, fee dates, reporting requirements, consent deadlines, collateral requirements, and maturities. Supports the preparation, review, and validation of agency deliverables, including borrower/lender notices, funding requirements, fee calculations, lender allocations, transaction checklists, and amendment coordination. Investigates and helps resolve discrepancies or exceptions related to cash, positions, fees, lender allocations, documentation, or collateral requirements. Partners with Operations teams to validate that LoanIQ or other loan servicing systems accurately reflect deal terms, lender allocations, agency roles, fees, and collateral requirements. Maintains appropriate evidence, approvals, checklists, reconciliations, correspondence, and supporting documentation for audit, control, and internal review purposes. Escalates risks, documentation gaps, timing issues, control exceptions, and operational dependencies to the appropriate stakeholders. Contributes to process improvements, control enhancements, procedure updates, and standardization of Agency Desk practices. Provides guidance to less experienced team members on agency processes, documentation review, issue resolution, and escalation protocols. ​ What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's Degree or equivalent work experience: Business or equivalent degree. - Required. 5+ Years Experience with commercial loan operations. - Required. Excellent communication, good organizational skills, and attention to detail. Solid knowledge/skills of Microsoft Office Suite and various bank systems. Ability to adapt quickly and be a team player. Working knowledge in Commercial Banking. Ability to meet deadlines. Strong knowledge of the Syndicated and Commercial Loan products and markets. Ability to review and interpret legal documentation supporting these products. In depth knowledge of market initiatives to streamline and automate Middle Office support functions. Knowledge of industry standards and best practices for Syndicated and Commercial loans . Knowledge of Banking Regulations and Standard Practices. Expertise in continuously reviewing workflow and the ability to functionalize ideas for organizational change. Also, ensure all departmental structural and procedural changes are implemented where necessary. Ability to clearly convey complex concepts and issues in a concise way. Certifications: No Certifications listed for this job. It Would Be Nice For You To Have: Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education. Experience in Microsoft Office products. What Else You Need To Know: The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range: Minimum: $100,000.00 USD Maximum: $122,500.00 USD We Value Your Impact: Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com) Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next : If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at View email address on click.appcast.io to discuss your needs.