Customer Success Technician

Customer Success Technician

Napoleon, Ohio, United States

Grow with TRU Equipment. We're a leading John Deere dealer with 18 locations across Indiana and Ohio, serving residential, commercial, and agricultural customers. If you're hardworking, eager to learn, and ready to thrive in a fast-paced, team-driven environmentwe want to hear from you!

Purpose:

Designated specialist who has operational knowledge of our supported machines. Resource for the Sales department when conducting machine startups and product demos. Focuses on Machine Optimization and Training.

Responsibilities:

• Participates in Precision Ag Call Support.
• Location MTG terminal management.
• John Deere LEAD plot installation assistance.
• Conducts customer visits to drive engagement and sales of programs and services offered.
• Manage Precision Ag Subscriptions for assigned locations.
• Conducts customer visits and contacts to follow up on customer satisfaction.
• Leads customer Operations Center account creation and basic introductions.
• Educates customers and staff on proper machine operation and optimization.
• Plans and orchestrates Customer and Internal training events with team members.
• Assists Lead Agronomist with Operations Center training events.
• Provides training to technicians on new equipment and systems.
• Assists sales team in new product configuration and pricing.
• Assists in identifying Technical/Operational training needs or gaps by communicating with location Department Managers.
• Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Ensure that the company's reputation and image in the community is consistent with company core values.
• May participate in Service EDUCATE Training programs required for the development of skills and knowledge.
• Operates and maintains vehicles, tools and equipment required to perform job responsibilities.
• Maintains a clean work area and performs work in a neat and orderly fashion.
• Follows all safety rules and regulations while performing work assignments.
• Maintains knowledge of John Deere and competitive products.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.

Experience, Education, Skills, and Knowledge:

• 1+ year experience in an agriculture-related role.
• Dealership sales, service, training, or other related work experience preferred.
• Proficient knowledge of electrical and wireless communication systems.
• Ability to operate with a solutions approach and identify existing/emerging customer needs.
• Ability to use standard desktop applications such as Microsoft Office and internet functions as well as dealer business systems.
• Solid organizational, interpersonal, analytical and communication skills.
• Ability to work flexible hours and travel to store locations and customers.
• Associate degree in Agronomy, Agriculture Business, or Agriculture Mechanization or equivalent experience required.
• Bachelor's Degree in Agronomy, Agriculture Business, or Agriculture Mechanization preferred.
• Ability to work cooperatively in a team environment.
• Experience communicating effectively verbally and in writing.
• Valid driver's license required; CDL (Commercial Driver's License) and forklift license preferred.

Additional Requirements:

• Ability to lift 50 pounds occasionally.
• Adequate toolset to perform job responsibilities required.
• Driving record that meets Employer's insurance company requirements.

Comprehensive benefit package for full-time team members includes:

• Competitive bi-weekly wages
• Health, dental, and vision insurance
• 401(k) plan with company contributions
• Flexible Spending Account (FSA) & Health Savings Account (HSA)
• Paid Time Off (PTO) and Paid Holidays
• Company-paid short-term disability
• Life Insurance
• Team member discounts
• Access to additional voluntary insurance plans
• Employee Assistance Program (AEP)
• Company-provided uniforms

About TRU LAND Equipment

TRU LAND Equipment is a John Deere dealer with 18 locations in Indiana and Ohio that supplies and services a wide range of new and used equipment for residential, commercial and agricultural applications. We understand the unique needs and challenges that come with working your land, and we're dedicated to delivering solutions that exceed expectations. With every phone call, every visit, and every job well done, we're creating lasting partnerships built on trust.

Our Vision: To enable our customers to cultivate, shape, and manicure the landscape through relationships, engagement, and experiences based on trust, integrity, and a sense of urgency.

Our Values

• Integrity: Do the right thing
• Trust: Do what we say we are going to do
• Simplify Business Transactions: Easy to do business with
• Urgency: Engage with a sense of urgency
• Respect and Teamwork: Work together to solve our customer's needs
• Imaginative Solutions: Create solutions with thoughtfulness and purpose