Client Delivery Manager

Client Delivery Manager

We are seeking a skilled professional with a strong understanding of SAP to join our team as a Client Delivery Manager. This role involves managing client relationships, overseeing service delivery, and driving growth and transformation initiatives. The position is based in Philadelphia with remote work flexibility, and it involves supporting a major client in the technology sector.

Required Skills & Qualifications

• Client Relationship & Executive Stakeholder Management
• End-to-End Service Delivery Accountability (SAP ECS)
• SAP Cloud & S/4HANA Domain Knowledge
• Cross-Functional & Multi-Partner Coordination
• Commercial & Account Growth Acumen
• Prior work experience at client or in client's Industry

Day-to-Day Responsibilities

• Own and grow the SAP ECS client relationship.
• Act as the main escalation point and ensure customer satisfaction.
• Manage the full engagement lifecycle (onboarding, transition, operations, offboarding).
• Drive cloud transformation and S/4HANA adoption initiatives.
• Coordinate across SAP teams, partners, and customer stakeholders.
• Identify and support business growth.
• Ensure successful service delivery, governance, reporting, and risk management.
• Build strong relationships with executive stakeholders.
• Lead innovation and strategic transformation workshops.

Company Benefits & Culture

• Flexible remote working arrangements
• Opportunities for professional development and growth
• Collaborative and inclusive work environment