Part-Time Ecommerce Customer Experience Specialist -- Shopify Required.

Dana-Co

Job Description
Job Description
Part-Time Ecommerce Customer Experience Specialist
Location: Secaucus, NJ — 100% In Office
Schedule: Tuesday, Wednesday, and Thursday; 24 hours per week
Dana-co, a leading women’s intimate apparel company, is seeking an experienced Ecommerce Customer Experience Specialist to support our online customers and order operations.
Applicants must have prior Ecommerce customer care/service experience and be able to commute to our Secaucus office three days per week. Remote work is not available.
Responsibilities
Respond to Ecommerce customers by email, live chat, and Gorgias.
Assist with product, sizing, order, shipping, return, exchange, and refund questions.
Process and monitor orders through Shopify and other ecommerce systems.
Investigate delayed, incomplete, or incorrectly fulfilled orders.
Coordinate with warehouse staff to resolve inventory and shipping issues.
Identify and report website, pricing, promotion, or product-information errors.
Provide professional, timely service and follow customer issues through resolution.
Qualifications
Prior Ecommerce customer service experience is required .
Shopify experience is required.
Experience with Gorgias is strongly preferred.
Experience with Amazon Seller Central, Loop Returns, or BlueCherry is a plus.
Apparel, fashion, lingerie, or consumer product experience is preferred.
Strong written communication, organization, and problem-solving skills.
Must be available to work in Secaucus on Tuesday, Wednesday, and Thursday.
Dana-co is an equal opportunity employer. We consider qualified applicants without regard to any characteristic protected by applicable law.

Vacancy posted 2 days ago

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