Customer Service Representative

About Us

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees.

At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

Overview

Customer Service Representative - Service Department

Group1 Toyota of Albuquerque | A Group 1 Automotive Dealership

Deliver an Exceptional Experience. Build a Rewarding Career.

Toyota of Albuquerque, part of the Group 1 Automotive family, is seeking enthusiastic, customer-focused Customer Service Representatives to join our award-winning Service Department.

As a Customer Service Representative, you'll be the first point of contact for many of our guests, helping create the exceptional experience that Lexus customers have come to expect. If you enjoy working with people, thrive in a fast-paced environment, and are passionate about delivering outstanding service, we'd love to meet you.

Why Join Toyota of Albuquerque?

We believe our employees are our greatest asset. That's why we offer a comprehensive benefits package and opportunities for long-term career growth.

We Offer:

• Competitive Compensation
• Professional, Team-Oriented Work Environment
• Comprehensive Paid Training
• Career Advancement Opportunities
• Medical, Dental & Vision Insurance
• Life & Disability Insurance
• 401(k) with Company Match
• Employee Vehicle Purchase Program
• Employee Stock Purchase Plan
• Paid Time Off

Responsibilities

• Deliver a warm, professional, and welcoming experience for every customer.
• Assist customers with service inquiries, scheduling appointments, and answering questions.
• Communicate effectively with customers regarding their service experience and next steps.
• Coordinate with service advisors and technicians to ensure a smooth customer experience.
• Maintain accurate customer records and documentation.
• Resolve customer concerns professionally and efficiently while maintaining a positive attitude.
• Follow up with customers to ensure satisfaction and build long-term relationships.
• Support dealership goals by providing exceptional service that encourages customer loyalty and retention.

Qualifications

• Previous customer service, hospitality, retail, call center, or sales experience preferred.
• Bilingual (English/Spanish) is a plus.
• Exceptional verbal and written communication skills.
• Positive, friendly, and professional demeanor.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent problem-solving and conflict-resolution abilities.
• Comfortable using computers and learning dealership software.
• Strong work ethic with a customer-first mindset.
• Professional appearance and presentation.

If you share our values of Integrity, Transparency, Professionalism, Teamwork, and Respect , you'll find more than just a job-you'll find a career with opportunities to learn, grow, and succeed.

Apply today and become part of the team that's setting the standard for luxury customer service at Group1 Toyota of Albuquerque.

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.