REVENUE TECHNICIAN, SENIOR

Job Title

This position follows the City's business license ordinance to collect and process applications, remittance and account management; inspects new and existing business accounts to ensure they are operating with the up-to-date City business license; performs related technical and clerical work as assigned. Assists in training co-workers. This class works according to some procedures but decides how or when to do things; work is reviewed regularly by supervisor. The work is considered sedentary and involves walking or standing some of the time and involves exerting up to 10 pounds of force on a recurring basis or routine keyboard operations. The work requires the following physical abilities to perform the essential job functions: fingering, hearing, mental acuity, repetitive motion, speaking, standing, talking, visual acuity, and walking. Work environment involves exposure to no known environmental hazards; and is relatively safe, secure and stable.

Essential Job Functions

• Follows business license ordinances for the City and Richland County and educates customers;

• Reviews new and existing accounts to ensure they are operating with up-to-date City business licenses; provides information and assistance to businesses as required to facilitate compliance with the City's business license ordinance;

• Provides training and leadership of lower-level personnel as assigned;

• Collects new and renewing business license fees in the office; provides receipts and posts payments to appropriate accounts;

• Contacts persons / businesses with delinquent accounts to discuss payment options; assesses and applies penalties for non-payment;

• Processes lock box payments;

• Assists in preparing daily revenue reports;

• Assists in greeting and assisting customers, providing professional, courteous customer service at all times;

• Maintains accurate and complete records;

• Performs general clerical work as required, including but not limited to preparing reports and correspondence, entering and retrieving computer data, copying and filing documents, sending and receiving faxes, answering the telephone, etc.;

• Receives and responds to inquiries, concerns, complaints and requests for assistance regarding areas of responsibility;

• Attends meetings, workshops, conferences, etc., as appropriate to enhance job knowledge and skills; and

• Performs other related duties as assigned.

Qualifications

MINIMUM REQUIREMENTS TO PERFORM WORK:

• High school diploma or GED;

• At least two (2) years of relevant prior experience;

• Valid South Carolina Class "D" Driver's License;

• Accreditation in Business Licensing (ABL) or in progress to obtain

Knowledge, Skills, and Abilities

• Knowledge of addition and subtraction, multiplication and division, and/or calculating ratios, rates and percentages;

• Ability to gather, organize, analyze, examine or evaluate data or information and may prescribe action based on such data or information;

• Ability to provide information, guidance or assistance to people to directly facilitate task accomplishment; may give directions or assignments to helpers or assistants;

• Ability to use or handle machines, tools or equipment requiring brief instruction or experience, such as computers for data entry, fax machines, copiers, telephones or similar equipment; may service office machines, including adding paper and changing toner;

• Ability to perform skilled work involving rules/systems with almost constant problem-solving;

• Ability to follow technical instructions, procedures, manuals and charts to solve practical problems; composing routine reports and specialized reports, forms and business letters with proper format; speaking compound sentences using normal grammar and word form;

• Ability to perform clerical, manual or technical tasks requiring a wide range of procedures and requiring intensive understanding of a restricted field or complete familiarity with the functions of a unit or small division of an operating agency; requires normal attention with short periods of concentration for accurate results or occasional exposure to unusual pressure; and

• Ability to guide others, requiring frequent decisions affecting co-workers and others who depend on the service or product; works in a somewhat fluid environment with rules and procedures but with many variations from the routine.