Shoe Experience Lead - Inspire, Sell, & Connect

As a Famous Footwear Sales Lead , you are passionate about providing the best shoe store experience for every customer . You do this by creating a welcoming environment and in-store culture where customers say, “I’ll take it” and are loyal to your store , our brands , and our company . You love to take on additional responsibilities and take pride in your execution. You are a team player , celebrating individual and team successes. You are committed to staying informed about trends and sharing that knowledge with the store team and customers, which builds engaging customer experiences. Most importantly you LOVE shoes and whatever your style you help every person who enters the store feel a little bit of that Famous Feeling .

What You’ll be Doing

• Inspire that Famous Feeling: Walk into the store ready to inspire teammates with your integrity and drive, fostering a culture of caring and camaraderie. To help others be their best, you’ll raise your hand to help infuse coaching moments for the selling behaviors behind our Customer Connection.
• Elevate to Your Goal-Crushing Era: You’ll bring your best to each day, take accountability for your goals and their impact on Famous Footwear’s overall performance. Drive sales with purpose and determination to achieve goals. Every shoe sale counts!
• Ace Retail Operations: You’ll know the ins-and-outs of your store like the back of your hand and enjoy putting in the work so it runs like a tightly laced sneaker– from pricing to inventory, nothing gets past your keen eye for detail. You’ve got opening and closing the store dialed, keeping it clean, organized, and all our famous styles easily shoppable.

• Connect the Dots : Your high standards will keep you sticking to company policies. You don’t shy away from utilizing your fellow partners and resources to accomplish tasks like a champ!

• Be a Famous Culture Influencer: Champion our Famous culture with pride by embodying the behaviors that power our Customer Connection, leaving customers wowed with consistently top-notch experiences powered by attentiveness to customer service and determination to deliver them the styles and brands they crave.
• Bring the Positive Vibes: Embrace diversity and inclusivity as our team superpower, ensuring every associate feels valued and respected. Maintain a positive and proactive mindset, even in the face of challenges, you’re the type of person to uplift and support others.
• Be a Shoe-off: You are shoe-obsessed (no judgment.) When a customer enters the store, you’re a shoe sleuth on the hunt for the perfect styles to suit their needs. It brightens your day to make shoe recommendations and ensure our customers leave the store with the perfect fit…and that Famous Feeling.

Essential Functions: Other responsibilities may be performed as needed to ensure the needs of the business are met.

Perks You’ll Enjoy!

• Our Shoe Discounts. No matter your style, we’ve got your perfect fit covered with a 30% Associate Discount across Caleres’s retail stores – Famous Footwear, Naturalizer, Sam Edelman, and Allen Edmonds.

• Relaxed Dress Code & Small Team Environment. You will be a valued member in a supportive and hands-on setting. Our relaxed dress code policy lets you showcase your authentic self while you work.
• Daily Access to Pay. Love an early pay day? Get paid as you earn (without the fees) with Dayforce Wallet
• Ease of Transferring Locations. We have over 850 store locations you can easily transfer within.
• Career Development and Learning Opportunities. We provide education assistance of up to $7500 per year for full-time associates and provide opportunities for associates who want to grow their careers at our corporate offices.
• Employee Assistance Programs. Receive 24/7 access to a comprehensive suite of individual support options, including emotional support, work-life solutions, legal guidance, financial resources and more, via online & phone.
• Benefit Offerings: PTO, Health, and Retirement for eligible full-time associates. To learn more details about our Total Rewards program, visit

Preferred Qualifications & Education

• Has a High School Diploma/GED.
• Proficient working knowledge of general retail practices and procedures.
• Some retail store management experience or relevant management experience in lieu.
• Previous experience being on a team and motivating others to accomplish a goal.
• Manages multiple tasks and communicates direction set by the store manager.
• Demonstrated ability to mentor and train Associates on selling and operational processes.
• Demonstrated ability to work a flexible schedule and meet availability requirements of the role. Includes holidays, nights, weekends, and extended hours.
• Has basic computer skills.

Physical Requirements and/or Environment

• Ability to regularly lift up to 40 lbs. from floor level to above shoulder height utilizing appropriate equipment and safety techniques;
• Ability to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting;
• Ability to be mobile on the sales floor for extended periods of time.
• Knowledgeable in general retail practices and procedures needed to keep things running smoothly.
• Experienced as a team player, bringing the energy and enthusiasm needed to encourage fellow associates and achieve goals together.
• Ability to manage multiple tasks with a positive attitude and communicate the game plan set by the store manager.
• Skilled at mentoring and training associates on selling and operational processes.
• Ability to work a flexible schedule includes holidays, nights, weekends, and extended hours.