Member Services Manager

Member Services Manager The District Credit Union | Aurora, CO (On-Site) Are you a passionate leader who thrives on developing teams, building relationships, and delivering exceptional member experiences? At The District Credit Union, we're looking for a Member Services Manager to lead our front‑line teams and help drive growth, service excellence, and community impact. About the Role As a Member Services Manager, you'll lead and support our member services teams across multiple locations, ensuring an outstanding experience for every member interaction. You'll play a key role in driving deposit and loan growth, coaching employees, and fostering a culture aligned with our mission, vision, and values. This is a hands‑on leadership role where you'll combine people development, operational oversight, and lending expertise to strengthen both team performance and member relationships. What You'll Do Lead, coach, and develop tellers, contact center representatives, and member service representatives Drive branch performance through deposit growth, loan production, and new member acquisition Support lending operations, including underwriting consumer loans within authority Ensure compliance with applicable regulations and internal policies Monitor and improve audit performance, operational controls, and risk management Foster a strong, service‑focused culture aligned with organizational values Partner with leadership on marketing initiatives, growth strategies, and community engagement Conduct team meetings, one‑on‑ones, and performance evaluations to support staff success What Success Looks Like You’ll be measured on: Member satisfaction Branch efficiency Staff retention and engagement Strong audit and compliance results What You Bring 2–5 years of leadership experience in a bank or credit union Proven ability to coach, mentor, and develop high‑performing teams Strong knowledge of consumer lending and deposit operations Solid understanding of regulatory compliance (Regs B, D, E, Z, CC, DD) Excellent communication and interpersonal skills Proficiency with Microsoft Office tools (Outlook, Teams, etc.) Education: Bachelor's degree in business or related field (or equivalent combination of education and experience) Why Join Us? At The District Credit Union, our work is rooted in purpose. We are dedicated to strengthening our community by providing financial education and supportive financial products and services that help our members thrive throughout life’s journey. Our team lives out this mission every day through our core values: Knowledgeable – We invest in continuous learning so we can better serve our members and support one another’s growth Helpful – We lead with empathy, take action, and remove barriers to create meaningful financial progress Reliable – We follow through, do what’s right, and build trust in every interaction Loyal – We are committed to our members, our team, and our community for the long term Joining our team means being part of an organization where your leadership makes a real impact‑on your team, your members, and the community we proudly serve. Compensation & Benefits We believe in supporting our employees both professionally and personally. Our total rewards package is designed to promote well‑being, growth, and long‑term success: Salary Range: $65,000 – $75,000 annually (based on experience and qualifications) Medical, Dental & Vision Insurance: Comprehensive coverage options to support you and your family, including two carrier options for medical, with generous contributions from the credit union to share costs. Paid Time Off: Generous PTO program supporting work life balance encompassing vacation, sick time, and paid holidays Professional Development: Ongoing training, leadership development, and career advancement opportunities within the credit union movement and the organization Retirement Benefits: 401(k) retirement savings options with matching after 6 months Joining The District Credit Union means investing in a career where your contributions are valued and your growth is supported. Ready to Lead with Purpose? If you’re ready to make an impact, develop teams, and elevate the member experience, we’d love to hear from you. Apply today and help shape the future of member service at The District Credit Union. #J-18808-Ljbffr The District Credit Union