IT Support Technician

Job Description

Job Description

Pay: $55K to $65K

Work Environment and Benefits

This is a full-time, on-site position based in a professional office environment. Remote work is not available for this role.

· Competitive salary and performance-based incentives

· Comprehensive medical, dental, and vision coverage

· 401(k) with company match

· Paid time off

· Employee dining discounts

Key Responsibilities

· Administer, maintain, and support Toast POS systems and associated hardware/equipment across multiple concepts

· Monitor system performance and proactively troubleshoot issues across POS, network, and end-user environments

· Configure, maintain, and troubleshoot Cisco Meraki network infrastructure (firewalls, switches, and access points)

· Provide support for network connectivity, hardware, and infrastructure issues across corporate and restaurant locations

· Manage Microsoft 365 administration, including user provisioning, access management, and licensing

· Handle employee onboarding and offboarding across all IT systems

· Support inventory system updates, including vendor and product setup

· Provide POS and end-user technical support for the corporate office and nationwide restaurant locations

· Install, configure, and maintain hardware, software, and peripheral devices

· Troubleshoot technical issues, perform repairs, and assist with data recovery as needed

· Assist in managing software licenses, system updates, and upgrade schedules

· Deliver training and guidance to users on systems and applications

· Recommend and implement effective IT solutions and best practices

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Qualifications & Skills

· 1–3 years of experience with Point-of-Sale (POS) systems

· Experience in networking and help desk support

· Working knowledge of TCP/IP protocols and LAN/WAN configurations

· Hands-on experience troubleshooting and repairing computer systems

· Experience with Microsoft 365 administration

· Strong verbal, written, and interpersonal communication skills

· Proficiency in Microsoft Office (Excel, Word, etc.)

· Excellent analytical, organizational, and problem-solving skills

· Ability to manage multiple priorities in a fast-paced, deadline-driven environment

· Ability to work independently and collaboratively within a team

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Preferred Experience

· 2+ years of POS troubleshooting (required)

· 5+ years of help desk or IT support experience (preferred)

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Education

· High school diploma or equivalent (preferred)

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Why FB Society?

Join a growing hospitality group where technology plays a key role in delivering exceptional guest experiences. You’ll have the opportunity to support multiple brands, work with modern systems, and make a direct impact on operations across the organization.