Tier 3 IT Support Specialist
Aptonet
Tier 3 IT Support Specialist
Location: Cincinnati, OH (Hybrid)
Schedule: Hybrid Work Environment
Employment Type: Full-Time
About the Role
We are seeking a highly skilled Tier 3 IT Support Specialist to serve as the highest level of technical escalation within our Technology Services team. This role is ideal for a seasoned IT professional who thrives in a Microsoft-centric enterprise environment and enjoys solving complex technical challenges while driving continuous improvement across infrastructure, security, and support operations.
You will play a critical role in maintaining and optimizing enterprise systems, mentoring support teams, and ensuring technology remains secure, compliant, and aligned with business objectives.
Key Skills
- Microsoft Intune
- Windows Autopilot
- Active Directory / Entra ID
- Microsoft 365 Administration
- SharePoint
- Azure Cloud Services
- Freshservice ITSM
- Endpoint Management
- PowerShell
- HIPAA / HITRUST Compliance
- Security & Identity Management
- IT Asset Lifecycle Management
- Tier 3 Technical Support
Requirements
- 5+ years of IT Support, Desktop Support, Systems Administration, or Endpoint Management experience.
- Strong hands-on expertise with Intune, Autopilot, Active Directory, Entra ID, Microsoft 365, SharePoint, and Azure.
- Experience supporting security, compliance, and regulated environments.
- Excellent troubleshooting, documentation, communication, and mentoring skills.
Preferred
- Freshservice ITSM experience.
- Power BI, SQL, PowerShell, and networking knowledge.
- Healthcare or other regulated industry experience.
- Experience supporting HIPAA and HITRUST compliance standards.
Vacancy posted 3 hours ago
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