Sales Support Representative

Company Overview Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in‑class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. Location and Schedule Beltsville, MD M‑F 8:30 am – 5 pm plus one Saturday per month from 7:30 am – 12 pm. Responsibilities Assists in multiple behind‑the‑scenes sales functions such as answering sales calls for general information, addressing and resolving customer concerns or questions, and helping customers by recommending the best products and solutions to support their needs Providing hands‑on assistance on an as‑needed basis such as helping assist customers on the parts counter and providing backup support in the warehouse Presents job quotes and provides accurate pricing and inventory information to customers Uses customer relationship management (CRM) system and phone system effectively Works together with Sales associates to provide outstanding customer service for both existing and prospective customers What You Need to Succeed 0–3 years sales and/or customer service experience preferred Plumbing and/or HVAC industry experience is a plus Bilingual in Spanish is a plus A desire to learn with a drive to succeed Passion for collaboration and desire to assist customers across the team Ability to build long‑lasting relationships while balancing business and customer needs Drive to act and respond quickly to customer needs and make decisions in a timely manner General digital literacy including Microsoft Office Strong written and verbal communication skills Benefits At Ferguson, we care for each other. We value our well‑being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well‑being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401 (k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more! Pay Range $21.51 – $27.96 Additional Compensation This role is Bonus or Incentive Plan eligible. Wage Compliance Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements. Equal Employment Opportunity and Reasonable Accommodation Information The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60‑300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60‑741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. #J-18808-Ljbffr Ferguson