Printer Technician Jobs

Job Posting

Job Title: DocuCare Level 4

Work Location: Chantilly, VA

Duration: Long-term contract

Hours: Monday - Friday 7am to 4pm. No overtime required

Clearance: Top Secret

Education/Experience Required: Minimum: High School diploma or equivalent

Job Description & Responsibilities:

Main Responsibilities:

Client Relationship Management

Serve as the primary customer contact for equipment support and service

Coordinate Move/Add/Change (MAC) process

Provide on-going end user training on equipment

Services Delivery

Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications

Break-fix activities account for 70% of role responsibilities

Provide IP address support

Perform basic equipment problem diagnosis

Point of contact for equipment removal and delivery for onsite support

Contact service as required (Client and 3rd party)

Utilize Client web-based applications as required to include Service Call Handling

Accurate call reporting on Equipment in Client designated systems

Remote Service call onsite support

Driving (if required for duties)

Download and install printer drivers on end-user equipment

Perform printer mapping to PC as required

Escalate printer network issues to appropriate resource

Physical as well as remote device management and control

Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc...)

Monitor/apply current software updates/patches

On site contact for remote solve resolutions requiring technical expertise

Non-Client device management as required

Perform remote device monitoring and remote solve (Client Device Management)

Identify and promote Client Office Solutions

Pro-actively manage consumables and supplies using the DOS calculator

Maintain on-site operator replaceable parts inventory

Collect equipment meter information and submit for billing purposes

Perform Data Entry for activity and asset tracking

Manage and maintain on-site parts inventory using PM4

Skills & Qualifications:

Must have Top Secret Clearance

Lift and move up to 50 pounds

Read, write and follow basic English instructions

Customer service and communication skills

Ability to manage multiple tasks

Perform duties with minimal supervision

Basic Equipment problem solving and diagnosis per training provided

Customer problem resolution including escalation as required

Coordinate work tasks to ensure fulfillment of SOWs

Track and report account information as required

1-2 years relevant experience resolving customer and equipment printing issues