Office Administrator and Inside Sales Phone Agent

Inside Sales & Office Coordinator — Honest Abe Roofing$20–$24/hr | Paid Weekly | Monday–FridayHonest Abe Roofing is a professionally operated franchise launching in southeast Michigan, working primarily between Dexter and Farmington Hills. Based out of Plymouth, we are building a new local operation backed by the proven systems and standards of the Honest Abe network. The person who joins us now helps establish the level of quality and professionalism our market will come to expect from us. We put roofs over the heads of families and do so with the highest level of integrity.The RoleYou are the first voice a customer hears and the organizational backbone that keeps every job moving from signed contract to closed file. Your primary responsibility is converting leads into confirmed, qualified appointments for our Roofing Advisors. You will also serve as the administrative engine behind every project. You own the job file from the moment a contract is signed through final payment and file closure. This role requires someone who leads with energy and phone confidence and backs it up with organizational precision. You thrive in a fast-moving environment, take full ownership of your work, and understand that speed and accuracy both matter.What You'll DoInside Sales — Your Primary Focus:Hundreds of phone calls, texts, and emails every single dayAbility to think on your feet and navigate difficult conversationsWillingness to help market for new leads and perform cold callsContact new leads immediately via call, text, and email — speed to contact is everythingSet and confirm qualified appointments with clearly defined expectations, pre-qualifying homeowners through our financing vendors where applicableConduct exit polls after every appointment and apply objection recovery techniques on unsold outcomes to reset the saleKeep management informed with accurate daily activity and results reportsAny lead generation task needed by leadershipOffice Administration — Your Secondary Focus:Own every job file from contract through closure — you are the job guru, ensuring every project moves through our pipeline accurately and on timeVerify sales folders, create project folders, and advance jobs through each stage in our CRM — Approved, In-Progress, Invoiced, ClosedProcess all payments and log transactions accurately in our CRMFile for building permits as requiredSend invoices, Certificates of Completion, and thank-you correspondence to customers at job closeCalculate the Cost of Goods Sold for each jobCalculate Commissions for each jobFlag gross profit discrepancies to managementAny office admin task needed by leadershipWhat We're Looking For2+ years in inside sales, customer service, or office coordination — phone sales experience requiredConfident, professional phone presence — you are comfortable with high outbound call volumeHighly organized with strong attention to detail — you will manage multiple open files simultaneouslyProficient in CRM systems and Google Workspace — full training provided on our platformComfortable handling payment processing and basic financial transactionsAble to work independently and manage competing priorities without close supervisionExperience in roofing, construction, or home services a plus — not requiredWhat You Get$20–$24/hr depending on experiencePaid every weekPaid time off and holidays providedProfessionally branded work environmentGround-floor opportunity to help build a roofing operation the right way — your systems become our systemsReal advancement path as the business growsThis Role Is Not For You If:You're uncomfortable making high volumes of callsYou shut down when you hit a voicemail or a noDetails slip when you're managing multiple tasks simultaneouslyYou need close supervision to stay on trackYou're looking for a purely administrative role with no customer contactThis franchise is independently owned and operated. Your application goes directly to the local franchisee. All hiring decisions are made by local management. Compensation: $20.00 - $24.00 per hourHonest Abe Roofing has been installing, repairing, and maintaining residential roofs since 2005. It is our goal to bring a customer service focus to the roofing industry. We are aware that we are providing a very important and necessary service to many homes, so we work incredibly hard to provide the best possible roofing at the most competitive pricing. All of our customers are very important to us, and we want to give them a perfect roof to protect their home and keep them comfortable.Our Mission is to be the world's most professional and respected roofing company. We do this by creating a culture that supports our team members so they can provide superior customer service. Join the world's most professional and respected roofing company!This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Honest Abe Roofing Corporate.