Director OF Business Operations

Oula delivers maternity care built around our patients—offering comprehensive support before, during, and after pregnancy. Our team of trusted midwives, OBGYNs, and dedicated care navigators ensure our patients get the type of care they need in the moments that matter most. Since launching in 2021, we’ve expanded to include Preconception and Miscarriage Care, Pregnancy Care, Postpartum Support, and Gynecology. We currently have 4 clinics in the tri-state area, with three new clinics opening in 2026! Come join our team of clinicians, innovators, operators, and technologists passionate about setting a new standard in maternity care. Oula is redesigning maternity care from the ground up. Our modern maternity center combines the best of obstetrics and midwifery care to deliver a more evidence-based and personalized pregnancy experience. From our collaborative medical team, welcoming clinic, and remote care platform, we are setting a new standard for pregnancy that unifies modern medicine and human intuition. We are looking for a Director of Clinic Operations to join our tech-enabled collaborative maternity practice. In addition to helping shape Oula's overall patient experience, you will also be responsible for creating a stellar patient care experience that is consistent across multiple clinics and markets in the TriState Area. This is the perfect opportunity for an individual that is excited to help define and build and scale a new best-in-class maternity care experience. Must be based in New York and able to work onsite 2–3 days per week at a WeWork or Oula clinic, with flexibility to work remotely as needed. You will be a manager of managers, responsible for onboarding, training, managing and developing clinic managers. Ensure your leaders are developing their teams, implementing development plans, holding robust 1:1s and developing a strong bench Maintain a regular on-site presence within assigned markets to support teams, operations, and patient experience, with periodic travel required to new and existing markets. Operations management Accountable for all aspects of day-to-day clinical operations across multiple markets, including service line performance, staffing, clinic operations, inventory management, and patient experience. Drive success of your markets by ensuring you achieve goal on several key success metrics centered around team engagement, patient experience, access and capacity and financial sustainability Drive adoption and execution of Oula's operating model across markets, ensuring effective meeting structures, management routines, performance reviews, communication cadences, and operational processes are consistently implemented. Facilitate effective roll outs, adoption of new policies and procedures and working to achieve consistent flawless fundamentals across all important patient touchpoints Be a thought partner to the VP of Market Operations and Central teams in creating and optimizing organizational processes and workflows Act as the primary liaison between market operations and central teams, translating organizational initiatives into seamless local execution and sustainable adoption, such as local marketing events, central trainings and organizational events Manage appropriate third party vendor relationships such as with labs, clinical suppliers, Rx and vaccine suppliers etc. Creative: you identify issues and can think of solutions that You’re also willing to roll up your sleeves and answer phones when the team needs you. Qualifications 5+ years of operations experience ~5+ years in a management role hiring, onboarding, managing, and motivating team members ~ Prior experience managing a healthcare facility (multi-site management required) ~ Intermediate computer skills - the ability to advocate for your business’s needs and share ideas across the company through thoughtful spreadsheets and presentations ~ We are committed to fostering diversity in our organization and building an equitable and inclusive environment for people of all backgrounds and experiences. We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ people, veterans, and people with disabilities. Compensation Exact compensation inclusive of salary and any bonuses is determined based on a number of factors including experience and skill level, location, and qualifications which are assessed during the interview process. We are committed to fostering diversity in our organization and building an equitable and inclusive environment for people of all backgrounds and experiences. We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ people, veterans, and people with disabilities. #J-18808-Ljbffr