Intake Specialist

This is a remote opportunity within a fast-paced, 24/7 operation, with rotating shifts to ensure continuous support. Who We Are: At HV Health and Safety, we are passionate about fostering growth and embracing change to create thriving, safe work environments. As a double minority-owned company, we bring a unique perspective to workplace safety, offering exceptional services that help businesses achieve the best outcomes. Our mission is to empower employees with confidence, providing tailored solutions and expert knowledge to cultivate a culture of safety and success. Together, we aim to build a safer future, one job site at a time. Who You Are: You are a dedicated and compassionate Medical Assistant who prioritizes patient care, safety, and well-being. You thrive in a fast-paced environment, balancing professionalism with empathy. You value integrity, respect, and clear communication, ensuring that every patient receives the care and guidance they need to stay healthy and safe on the job. Most importantly, you see occupational health as more than just a profession—it’s a way to make a lasting impact by protecting workers, supporting businesses, and contributing to a safer, healthier future for all. Responsibilities: Case Management and Care Coordination Answer intake calls for the case management line, gathering medical history and documenting triage findings. Coordinate patient care, including scheduling clinic appointments, obtaining medical records, and faxing documents. Obtain and process release of information (ROI) requests for medical records. Clinical and Administrative Support Perform triage, obtain vital signs, and document medical histories. Maintain accurate and compliant documentation in electronic medical records. Educate patients about treatment plans, workplace safety, and medical standards. Medical Translation and Communication Translate medical records as needed. Provide Spanish language translation during patient interactions, including telemedicine appointments. Ensure clear, effective communication between patients, healthcare providers, and case managers. Education and Experience Qualifications: High School Diploma or equivalent (required). Completion of an accredited Medical Assistant program (preferred). Current Medical Assistant certification (preferred). Current Basic Life Support (BLS) certification (preferred). Spanish language proficiency (reading, writing, and speaking) highly preferred Experience in a clinical or case management setting (preferred). Experience with medical translation or interpretation (preferred). HV Health and Safety is an equal opportunity employer and makes employment decisions based on merit and business needs. We do not discriminate against any employee or applicant for employment based on race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, protected veteran status, or any other status protected by applicable law. Job Type: Full-time 401(k) Health insurance Life insurance Paid time off Vision insurance Education: High school or equivalent (Required) Experience: Medical Assistant: 2 years (Required) Language: Spanish (Required) License/Certification: Medical Review Officer Assistant (Preferred) #J-18808-Ljbffr HV Health & Safety