Operations Specialist I

Operations Specialist I

Aon is looking for an Operations Specialist I. This position is working on-site from our Fort Wayne, Indiana office. As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our K&K Insurance Operations business group within Aon Affinity. As an Operations Specialist I, you will report directly to the Operations Manager working in the challenging and rewarding segment of insurance. This position is accountable for performing all tasks related to processing payments for insureds within the compliance guidelines of Payment Card Industry guidelines. Duties also include clerical tasks such as mail collection, distribution and preparation, faxing, scanning and account current reconciliation, as well as endorsement entry and refund requests.

Essential Job Functions

• Contact clients and obtain/validate payment via phone or fax
• Batch, copy and distribute checks, credit card transactions daily
• Daily mail functions (collect, distribute and prepare)
• Account current reconciliation for large broker monthly audits
• Enter electronically required policyholder information in AuMine such that policy activation can occur.
• Enter electronically requested changes to policy in the policy administration system (AuMine) to produce policy change endorsement.
• Apply electronically cash to risk screens during cash-with-app process.
• Complete electronically policy forms in AuMine, final print policy or endorsement in AuMine, and email.
• Complete electronically certificates of insurance as requested.
• Attend all training classes provided as instructed.
• Perform miscellaneous duties as assigned.

Skills and experience that will lead to success

• High School Diploma or GED.
• Strong computer keyboarding skills.
• Knowledge of Microsoft Windows applications.
• Strong oral and written communication skills preferred.
• Experience in the insurance industry or a related field (2-4 years).

Pay Transparency Law

The salary range for this position (intended for U.S. applicants) is $35,000 to $55,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

A summary of all the benefits offered for this position:

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.