Patient Care Representative

Our client, a leading mail-order pharmacy company, is seeking (Spanish-speaking) Bilingual Remote Patient Care Representatives to join their team. As a Patient Care Representative, you will be part of the Customer Support Department, supporting patient interactions and ensuring exceptional service delivery. The ideal candidate will demonstrate strong communication skills, empathy, and professionalism, which will align successfully in the organization.

Job Title: Bilingual Patient Care Representative

Location: REMOTE (Candidates must reside in Ohio, Michigan or Arizona)

Pay Range: $20.00

Shift:  must have flexible availability 

• Monday – Friday: 8:00 AM – 10:00 PM EST
• Saturday: 9:00 AM – 5:00 PM EST

What's the Job?

• Respond to patient inquiries via phone and email regarding prescriptions, refills, billing, and delivery.
• Resolve pharmacy-related issues efficiently and professionally.
• Accurately document and enter data into the system to maintain patient records.
• Maintain confidentiality and adhere to privacy standards at all times.
• Meet and exceed performance goals related to call quality and productivity.

What's Needed?

• Speaks fluent Spanish
• High school diploma or GED required.
• Customer service or call center experience preferred.
• Healthcare or pharmacy background is a plus.
• Proficiency in Microsoft Office applications.
• Ability to work in a fast-paced environment with high-volume calls.

What's in it for me?

• Opportunity to work with an innovative, tech-enabled healthcare provider.
• Engage in meaningful work that impacts patient well-being.
• Work in a supportive environment that values professionalism and growth.
• Gain experience in the healthcare industry with potential career advancement.
• Join a team committed to diversity and inclusion.

Upon completion of waiting period, associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.