Municipal Account Manager

Primary owner of municipal growth + retention and the full contract lifecycle (contracts, amendments, renewals, pricing actions, and compliance). Ensures municipalities receive consistent, compliant service while protecting revenue, margin, and contractual obligations.Reporting & ScopeReports to: VP of Business DevelopmentWorks closely with: Municipal Coordinator, Municipal Administrator, Operations Leadership, AR/AP, Customer Service, Collections, Marketing (RFP/proposals)Geographic scope: Multiple states as assigned (municipal boundaries)How the Work Flows (Coordinator vs Manager)Coordinator = day-to-day connection + tracking + routing work (emails, calendars, FOIA tracking, PI tracker updates, documentation hygiene, meeting scheduling, first-line issue routing)Manager = owner of outcomes + escalation + decisions (contracts, pricing, renewals, negotiations, approvals, compliance, high-stakes relationships, cross-functional enforcement)Core Responsibilities (organized by function)Capture New Municipal Partnerships & Relationship ownership & stakeholder managementCapture new long-term Municipal PartnershipsOwn municipal relationships and serve as primary point of contact for executive/escalated issuesRepresent the company at municipal meetings, councils, boards, and eventsBuild multi-year (2–3 year) pre-RFP strategies and relationship health plansContracts, renewals, and pricing actions (PI ownership)Own all municipal contracts and amendments (including contract “fixes” via addenda)Own all municipal renewals and pricing increases (PI)Improve contract terms for:Operational efficiency / labor reductionProfitabilityRenewal “lock-in”PI security / CPI languageBond/insurance/cost-impacting clausesFranchise FeesCompliance, risk, and contractual performanceEnsure compliance with all contract terms and municipal requirementsEnsure internal/external alignment with federal/state/local government requirementsEnsure COIs and performance bonds are current and properly receivedEnsure reporting requirements are fulfilledEnsure Franchise Fees are correctly established, distributed on time and accurate with internal and external stakeholdersIssue resolution & operational alignmentOversee escalated municipal issues and ensure closureOwn service transitions and unresolved issues reviews with stakeholdersProposals, pro formas, and pipeline developmentDevelop proposal content, pricing, requirements completeness; submit to MarketingObtain VP/RVP approvals in advance (proposal content/program structure)Lead municipal contract content development and negotiationsDocumentation & systems accuracyEnsure accurate documentation across systems (Notion, SharePoint, and other required platforms)Ensure “system of record” clarity and up-to-date contract artifactsOperating CadenceDailyReview municipal inbox/escalations (from Coordinator triage)Communicate with municipal stakeholders as neededReview Coordinator update pack (transitions, FOIA, calendars, PI tracker)Address escalated service/billing/ops issues and assign ownersConfirm documentation updates in systems of recordProgress at least one growth/proposal/renewal item per day (to avoid “all urgent, no pipeline”)Meet with Coordinator + Administrator (+ VP as scheduled) to review:Open items / escalationsTransition progress and blockersUpcoming deadlines / reporting obligationsPI timeline status / approval processCoordinate with Ops, Billing, CS leaders (exceptions + trends)Weekly update to VP including:Pipeline growth (30/60/90)Upcoming RFPsProposals + pro formasMTD PI capture vs budget (30/60/90 view)MonthlyScheduled check-ins with municipal partners (relationship health)Compliance review (contract law alignment, reporting obligations)FOIA responsiveness + risk reviewFinancial and service performance review (internal)COI/bond audit (what's expiring in next 30/60/90)Attend one safety meeting at a rotating site; report highlights/risks to VPRelationship health and risk grading (per municipality)VP alignment on strategy and priority pursuitsAnnualNew contract year-1 true-up (pro forma measured to performance)Scored annual pipeline for next year by September 1Annual events plan + budget submitted by September 1Minimum annual in-person touch with every municipal customer (retention standard)Ensure Coordinator has inputs/owners to deliver weekly/monthly/annual reportsAuthority & AccountabilityFinal accountability for municipal outcomes (retention, renewals, growth, compliance)Authority to direct coordination efforts across departments (through leadership alignment)Responsible for accuracy of: contracts, renewals, pricing actions, reports, and public-facing informationResponsible for timely escalation and resolution#J-18808-Ljbffr