Field Service Technician 2

Job Description

Job Description

POSITION SUMMARY
NITROcrete, a Cryogenic Industrial Solutions company, is looking for a Field Service Technician to join our team out of our Phoenix, AZ facility to support customer sites throughout Southwest North America. NITROcrete provides innovative concrete temperature control technology to the ready-mix concrete industry. The Field Service Foreman is responsible for overseeing the safe and timely installation, maintenance, service, and calibration of NITROcrete Systems and/or Industrial Gas Systems across the US. Field Service Foremen oversee the proper function of systems while maintaining excellent communication with HQ, regional management, and customers.

ESSENTIAL DUTIES & RESPONSIBILITIES
An employee must be able to perform the essential duties and responsibilities with or without reasonable accommodations. Other duties may be assigned.

• Perform the installation and service of NITROcrete and/or Industrial Gas systems at customer locations
• Accommodate and work with customer’s site configuration as part of installation
• Weld and/or braze cryogenic piping and systems as needed. Stainless welding on cryogenic equipment in the field will be required
• Serve as the onsite point of contact for customers and internal management during projects
• Resolve issues and problem-solve during installation and maintenance of NITROcrete and/or Industrial Gas systems
• Observe, test and verify the installation meets specifications
• Assist in calibrating and commissioning new systems
• Coordinate with management to develop and drive project scopes and timelines
• Conduct job safety analysis prior to installation and ensure safe work procedures are followed throughout each project
• Provide customer support after installation to troubleshoot, service and maintain the system
• Supervise other NITROcrete Field Technicians and contractors as they install or perform work on NITROcrete and/or Industrial Gas systems
• Provide training to other field staff on equipment installations, maintenance and operations
• Support other areas of the parent company business as needed
• Create, update and manage service tickets
• Locally source materials and supplies, such as tools. Equipment, or replacement parts when required
• Assist in the fabricating, assembling and repair of Industrial Gas system/equipment out of the Colorado CIS facility as needed
• Adherence to all company policies including professionalism and safe work practices
• Perform duties outdoor in extreme weather conditions, particularly extreme heat

SUPERVISORY RESPONSIBILITIES
None

MINIMUM QUALIFICATIONS

Education & Experience
High school diploma or general education degree (GED) and 3-5 years’ experience in ready-mix production/maintenance, construction, industrial gas/ cryogenics or related field.
Core Competencies

• Clean Safety record
• Must be willing to travel as needed (up to 75%). This entails travel across the US via company vehicle and airline.
• Mechanical, plumbing and/or electrical experience preferred
• TIG welding and copper brazing experience required
• Ability to guide, direct and lead others
• Excellent problem-solving skills
• Ability to work in small teams, and independently and efficiently with little supervision
• Basic computer knowledge required (email (Gmail), Microsoft office, etc)
• Valid passport highly preferred or ability to obtain on within 3 months of hire

Language
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to calculate volume.
Reasoning
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardizations exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
Ability to use a laptop, MS Office Software, and Internet Software

 

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