Technical Support Specialist
IDR, Inc.
IDR is seeking a Technical Support Specialist to join one of our top clients for an opportunity in Memphis, TN. This role supports end-users across a large organization by providing first- and second-tier technical assistance for hardware and software issues on desktop computers. It is an excellent opportunity within a well-established organization in the healthcare sector. Position Overview for the Technical Support Specialist Provide first-level and second-tier technical support for end-users regarding hardware and software issues. Troubleshoot and resolve hardware, software, and operating system problems. Collaborate with IT teams to *escalate* and resolve more complex technical incidents. Manage endpoint installations, configurations, and updates. Assist in maintaining inventory of hardware and peripherals while supporting special projects. Requirements for the Technical Support Specialist: 3+ years of help desk support/engineering experience Experience troubleshooting hardware/software and operating systems issues in Windows environment Experience supporting O365 applications Strong communication skills and ability to support users in a fast-paced help desk environment What's in it for you? Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization. Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success. Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row. #J-18808-Ljbffr
Vacancy posted 2 days ago
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