Customer Experience Specialist

Benefits Employee discounts Flexible schedule Opportunity for advancement Training & development Compensation and Benefits Competitive pay based on experience Paid training Birthday off and paid Flexible schedules - shifts are 4-5 hours; easy to schedule around school or other jobs. Shifts typically run on weeknights from 3-7 pm and on weekends during the morning hours. Position: The Customer Experience Specialist, known as a "Deck Ambassador" works poolside at our swim school. This position plays a critical role in providing an excellent customer experience. Responsibilities Setting up and breaking down the pool deck area before and after each shift. Checking water chemistry and temperature prior to swim lessons. Welcoming students and parents/guardians to the pool deck area. Answering customers' questions about their account, their child’s progress, or about the program. Assist swim instructors and managers when needed during swim lessons. Post media content and monitor social media platforms. Minimum Qualifications Excellent interpersonal communication and organizational skills. Have a responsible and professional demeanor. Preferred Qualifications 1+ years of customer service experience. Lifeguarding/First Aid/CPR/AED Certification(s), may be obtained during training. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate. #J-18808-Ljbffr