Problem Manager - ITIL Root-Cause Lead for Resilient IT

ASM Research, An Accenture Federal Services Company, is looking for a Problem Manager, Mid, in Boise, Idaho. This role involves overseeing the lifecycle of problems within enterprise IT services, managing the problem backlog, and coordinating technical teams to diagnose and design sustainable fixes. With a focus on integrating ITIL practices, the ideal candidate should possess a Bachelor’s degree in a relevant field and 4-7 years of experience in problem management or related IT operations. Compensation ranges from $99,300 to $140,737. #J-18808-Ljbffr