Part-time/2nd shift - Front Desk Guest Service Agent - NEW HOTEL

Job Description

Job Description

A brand new Hampton by Hilton in East Peoria is officially hiring!

We are seeking a part-time Guest Service Agent to join our new team!

This is a Part-time, 2nd shift position. Must have weekend availability.

We would love for you to be a part of the new Hampton by Hilton opening in May 2026!

Who We Are:

Frontier Hospitality Group has been locally owned for 75 years (1950). We operate eight hotels across five fantastic brands and our growth keeps climbing. We believe in a work/life harmony that fits our employees' lifestyles.

We invite you to join our team and contribute to the success of providing memorable guests experiences.

Benefits to Working Here:

• Health and Dental Insurance, 401K, and Voluntary Life Insurance (full time)
• Travel Discounts to relax and refresh.
• Growth opportunities to keep you challenged in your career.

Essential Duties and Responsibilities:

• Provides high-quality customer service.
• Handles guest reservations.
• Answers and transfers phone calls.
• Handles guest check-ins and outs along with questions, complaints, etc.
• Other duties as required with the department.

Qualifications and Requirements:

• High School Diploma or GED (nice to have but not required).
• Previous hotel or relevant customer service experience.
• Proficient in Microsoft Excel, Word, and Outlook.
• Ability to work a flexible schedule including weekends.

EOE/AA/Disabled/Veteran

Frontier Hospitality Group is an Equal opportunity Employer and participates in the E-Verify program to verify the employment eligibility of all new hires.