Lead Customer Advocacy & Resolution

Affirm is seeking a Customer Advocacy Lead in Dallas, Texas to lead a team focused on resolving complex customer complaints and enhancing service levels. This role requires strong leadership and analytical skills, with a commitment to customer-centric solutions. You will drive key initiatives for operational excellence and collaborate across teams to influence product and policy improvements. The position offers a remote-first work environment with competitive compensation and comprehensive benefits. #J-18808-Ljbffr