Bilingual Customer Service Representative

Customer Support Specialist

$25$28/hour

Parsippany, NJ

MondayFriday | 8:30 AM5:00 PM

Spanish/English bilingual required

Hybrid opportunity

Automotive experience NOT required!

About Us

Dealer Owned Warranty Company LLC is a leading provider of F&I (Finance and Insurance) partnership services in the automotive industry. We partner with thousands of dealerships nationwide, including exclusively for Nissan! Our newly renovated office is located in Parsippany and features a private corporate cafe serving breakfast and lunch from an exclusive, private chef and an outdoor dining courtyard. NJ's Best Places to Work 4 years in a row!

Customer Support Specialist - Job Summary

At DOWC, we are committed to delivering exceptional service to our customers and dealer partners across the automotive industry. We are seeking a bilingual Customer Support Specialist who thrives in a fast-paced call center environment and takes pride in resolving issues with accuracy, empathy, and professionalism. This role is ideal for a customer service professional who enjoys problem-solving, working with structured processes, and being part of a collaborative, performance-driven team.

What Youll Do:

As a Customer Support Specialist, you will serve as a key point of contact for customers and business clients calling with questions and claim inquiries. Your responsibilities will include:

• Answering inbound customer calls in a call center environment
• Assisting customers with contract coverage questions and general inquiries
• Accurately documenting call details, claim information, and resolutions in internal systems
• Researching policy information and providing clear, compliant explanations to customers
• Resolving customer concerns efficiently while maintaining a positive and professional tone
• Escalating complex or unresolved issues appropriately and following through to resolution
• Collaborating with team members and leadership to continuously improve the customer experience

What Were Looking For:

• Experience in a customer service or call center environment
• Bilingual in Spanish and English professional language is required
• Strong verbal communication and active listening skills
• Excellent customer service and problem resolution capabilities
• Ability to handle a high call volume while remaining professional and customer-focused
• Excellent attention to detail and ability to follow structured processes
• Comfortable navigating multiple systems and documenting information accurately
• Professional, reliable, and solution-oriented mindset
• Empathetic and compassionate communication style

Shift Hours: 8:30AM - 5PM in Parsippany (Hybrid)

Come join our growing team here in Parsippany! As NJ's Best Places to Work Honoree for four years in a row, we offer:

• Competitive compensation
• PTO and Sick Time
• Medical, Dental, Vision, 401k matching, Life Insurance, ancillary benefits
• Full-service cafeteria on-site serving breakfast and lunch from an exclusive private chef
• Corporate events, team and culture building activities, extracurriculars, employee awards and recognition, company trips and more!

DOWC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact us for assistance