Technical Support Specialist

Job Description

Job Description

Job Title: Technical Customer Service Specialist Job Description

The Technical Customer Service Specialist supports the sales function by gathering detailed customer requirements, preparing accurate quotations, coordinating project and order status, and providing timely, professional follow-up to customers. This role focuses on customer support and coordination for custom, made-to-order tooling solutions used in the printed circuit board (PCB) assembly and broader electronics manufacturing industry, rather than cold-calling or commission-based sales.

• Gather and document customer requirements for custom tooling and manufacturing solutions in a clear and organized manner.
• Prepare accurate quotations based on customer specifications, technical requirements, and internal pricing guidelines.
• Coordinate project and order status between customers and internal teams, ensuring that all parties remain informed throughout the process.
• Provide timely, professional follow-up to customers regarding quotes, order status, changes, and delivery expectations.
• Communicate effectively with production personnel, purchasing agents, and engineers to clarify requirements and resolve issues.
• Enter and maintain accurate data in internal systems, including order details, customer information, and project updates.
• Support the sales team with administrative and technical customer service tasks to help move opportunities from quote to order.
• Learn to interpret technical drawings and manufacturing requirements to ensure that quotes and orders align with customer needs.
• Prioritize and manage multiple tasks and customer requests simultaneously in a fast-paced, professional environment.
• Collaborate with internal stakeholders to address customer concerns and ensure a high level of customer satisfaction.

• Strong proficiency in Microsoft Excel and Outlook.
• Accurate and efficient data entry skills.
• Demonstrated ability to organize and manage multiple priorities and tasks in a professional environment.
• Comfort communicating with production personnel, purchasing agents, and engineers.
• Ability and willingness to learn to interpret technical drawings and manufacturing requirements.
• Strong attention to detail and organizational skills.
• Customer service orientation with a focus on responsiveness and follow-through.
• Two or more years of experience in manufacturing customer service, quoting, order processing, estimating, or account coordination preferred.
• No degree required.

• Experience in electronics manufacturing or the PCB assembly industry is preferred.
• Background in technical customer support or administrative support in a manufacturing setting is beneficial.
• Familiarity with quoting, order processing, and estimation processes.
• Strong written and verbal communication skills for professional interaction with internal and external stakeholders.
• Ability to adapt to new systems, tools, and technical information.
• Comfort working in a structured, office-based environment with day shift hours.

This is a direct-hire opportunity that offers stable, full-time employment with benefits in a specialized manufacturing environment. You will work standard weekday hours, allowing for predictable work-life balance, while developing valuable skills in technical customer service and manufacturing support. The organization values accuracy, collaboration, and continuous learning, providing opportunities to deepen your knowledge of electronics manufacturing and custom tooling solutions.

This role is based in an office setting on a day shift schedule, Monday through Friday. You will work closely with sales, production, purchasing, and engineering teams, using tools such as Microsoft Excel and Outlook to manage data, communication, and order information. The position is a direct-hire role with benefits, offering a structured, professional environment focused on supporting custom, made-to-order tooling solutions for the PCB assembly and electronics manufacturing industry. The work involves frequent use of computers and standard office equipment in a collaborative, detail-oriented setting.

This is a Permanent position based out of Huntsville, AL.

The pay range for this position is $52000.00 - $63000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

direct hire with company in huntsville, AL small machine shop

This is a Permanent position based out of Huntsville, AL.

This position is anticipated to close on Nov 24, 2026.

This is a fully onsite position in Huntsville,AL.

Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek is an Allegis Group company, the global leader in workforce and business solutions. To learn more, visit: Aerotek.com | 1-888-AEROTEK.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.