Senior Strategic Operations Manager

Sr. Strategic Operations Manager

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We're a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.

The Sr. Strategic Operations Manager is a high-impact, cross-functional role responsible for driving operational excellence and shaping strategic initiatives across Mudflap. Acting as a "mini GM" for key areas like Fuel, this person owns end-to-end execution – identifying opportunities, leading projects, and scaling processes that improve customer experience, efficiency, and growth.

This role requires a proactive, hands-on operator who can dive into data, generate insights, and turn ideas into action while collaborating closely across Product, Sales, Support, and Operations.

SQL Expectation: Our Operations roles require advanced level SQL proficiency. Candidates should be comfortable working extensively and hands-on in SQL on a daily basis and should expect to complete a SQL assessment as part of the interview process.

Work Location: Remote

Expectations (In this role, you will):

• Strong analytical mindset with hands-on SQL experience, using data manipulation to inform and drive strategic decisions
• Leverage data and analyses to develop product-line growth strategies, partnering with internal teams, to strengthen offering, optimize sales funnel, and improve customer engagement for fleets and drivers
• Identify, own, and publish operational OKRs and KPIs, which will drive positive engagement and usage across Mudflap
• Track, monitor, and improve operational metrics and performance of products, features, operational teams, and systems
• Lead cross-functional teams to scale operations, optimize organizational structures, and improve operational workflows and processes
• Develop and lead GTM program for new product lines or initiatives, including managing external vendor relationships, evaluating business applications, and developing processes for onboarding and support
• Partner with internal teams, to optimize company functions, strengthen network and improve experience for drivers and merchants
• Present recommendations and results to management and key decision-makers

Experience (What we look for):

• 4+ years of experience in sales revenue and tech operations, project manager, and/or Business Analytic roles
• Advanced level SQL proficiency and Excel/Sheets
• Analytical skills: you can develop actionable insights from complex data. You have experience with data analysis, data manipulation, and data visualization tools.
• CRM Expertise: You are proficient in designing and implementing processes and workflows in CRM applications, including guiding tech teams and vendors on integrations to meet business objectives
• Process Champion: you have experience implementing end-to-end workflows and processes from scratch for new, future products and existing operations
• Operations-minded: you find a way to get the function done and prioritizes streamlining and improving processes
• Collaboration: you are a strong cross-functional leader, effective at managing multiple internal and external teams towards business goals
• Communication skills: you can communicate complicated insights and arguments both verbally and in writing

Perks and Benefits (What we offer):

• A remote-first company focused on hiring the best talent
• A committed team on a mission to change a massive industry for the better
• A high bar for quality and commitment to self-improvement
• An open mind to new ideas and methodologies
• Competitive salary and benefit options
• Opportunities and support for major career growth

Company Overview (Who we are):

Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.

Here are the core values that we believe in and look for in new teammates:

• Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do
• Make it Count: Act like an owner by focusing on the impact of your work
• Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates
• Sweat the Details: We keep our standards high and achieve them by paying attention to every detail
• Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what's possible